Concession Manager

3 months ago

Manchester, United Kingdom ALLSAINTS Full time

Concession Manager - Manchester Selfridges Exchange Manchester, England, United Kingdom

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

As our concession manager in a department store concession, you’re responsible for leading, managing and motivating your team to deliver an exceptional brand experience to our customers.

Standing out in your surroundings for all of the right reasons, you’ll take full ownership for delivering the AllSaints experience in your concession, as well as engaging in the customer and delivering amazing service. This is your opportunity to introduce AllSaints to potential new customers, and showcase the unique products and incredible customer service we offer.

The role will involve great time management, resilience, multitasking and determination to ensure that the customer journey, the financial targets and delivery of business critical updates all happen appropriately.

Leadership of your team will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

WHAT WILL I BE DOING?

  • You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring customer experience
  • Partnering and developing strong relationships with the host store, you will look for opportunities to elevate and promote the brand
  • You hold responsibility for the development of your team. By hosting annual appraisals for all team members, you will recognise and highlight achievements as well as identify areas of improvement, setting the objectives for each individual’s needs
  • Effectively plan and deliver monthly floor sets, promoting our new collections and driving sales across all product categories.
  • With the support of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace
  • Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms

WHAT SKILLS DO I NEED?

  • First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers. You have a proven ability to grow our talent with strong examples of team development and progression
  • You love fashion We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit (or three)
  • You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed
  • Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
  • Strong business acumen - you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it's your passion and it shows
  • Honest, trustworthy and dependable - you live by our brand values
  • A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
  • Positive and inspiring: you’re a natural coach and want to help our teams do their best and feel appreciated

ABOUT THE LOCATION

Our concession in Selfridges, Exchange Manchester has been open since 2006. Supported by a team of seven selling menswear and womenswear collections across two levels and 1,500 sqft. Usually trading from 10.00 in the morning until 20.00 in the evening (subject to seasonal change). Store Location . Approximately a 15 minute journey from Manchester Piccadilly station.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

  • A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
  • Potential to earn more from our team commission scheme
  • We are a disability committed certified employer
  • Employee discount for you to spend with family and friends
  • Up to 2 years service 33 days (25 days + bank holidays)
  • Over 2 years service 36 days (28 days + bank holidays)
  • Access to dental cash plan & free virtual GP appointments through Aviva
  • UNUM employee assistance helpline
  • Life assurance cover
  • Access to discounted gym membership and corporate discounts
  • Free, confidential, wellbeing and lifestyle support with Retail Trust
  • Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
  • Health days for you to use either for physical or mental wellness
  • Dedicated mental health support from our mental health first aiders
  • Eye care vouchers, season ticket loans and much more

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Onsite

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