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Customer Service Administrator

3 months ago

Howden, United Kingdom Howdens Joinery Full time
Howdens Joinery are looking for a Customer Service Administrator to join our established and fast paced Route to Market team based at our site in Howden, East Yorkshire, to deliver an first class support service to over 900 Howdens depots, both in the UK and France. 
Joining a team of 15 and reporting to a Lead Coordinator, you will be liaising with our internal customer; the depot by email and telephone communication to execute the central reorder point system, as well as working cross functionally with Supply Chain, Marketing and Design for internal stock movements to other sites.
To be successful in this role you will have previous experience in a solution focused, customer advisor role, as you will need to understand the requirements and urgency of customer requests and provide a solution through either direct action or knowledgeable advice. You will demonstrate a passion for exceptional customer service, providing solutions in a timely and effective way, and escalating any supply chain queries when needed.
Working hours will be predominantly Monday to Friday although Saturday mornings will be included on a rotation basis.
What you will need:
- Demonstrable experience in a customer service role essential
- Supply Chain experience within a customer service environment ideal
- GCSE Maths and English (Grade C or above)
- Multilingual (English / French) would be desirable but not essential
- Working knowledge of Excel and databases essential
- A solution focused individual who takes accountability
- Excellent communication skills required
- Able to prioritise work in a fast-paced environment
What we offer you:
- A Competitive Salary + Bonus
- Pension Plan with a maximum company contribution of 12%
- 25 days holiday + bank holidays with an opportunity to purchase additional days
- Staff discount
- Ongoing support and development
- Free lunch at our onsite canteen
- Free onsite car parking
- Friendly and supportive environment offering exceptional reward and recognition
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. With an ambitious and credible growth plan, we continue to build on our £2.3 billion sales made last year.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named as one of the 10 Best Big Companies to Work For.
How to Apply:
We are building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we are keen to hear from you.
You will need to activate your account when you apply for this role.  Please check your email carefully to ensure that you have completed this step.  We are unable to view your application if you have not activated your account.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
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