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IT Service Desk Analyst

2 months ago

Surbiton, United Kingdom JNC Recruitment Ltd Full time

IT Service Desk Analyst

1st & 2nd line Line Support Role

Up to £200 per day - Inside IR35

Full time on site in Surbiton, Surrey

Contract for September & October 2024

We are currently looking for IT Support Analysts to join a market leading client of ours on a contract basis.

In this position as the first point of contact you will act as the ambassador for IT service desk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide excellent customer service.

This contract is to provide cover and so is available from the start of September to end of October 2024.

Service Desk Duties:

  • Provide 1st & 2nd line support
  • Administration of Active Directory and Group Policy within MS Windows
  • Creation, amendment & deletion of accounts on all business applications & hardware
  • End user support for in house and 3rd party applications
  • Resolve Laptop and Desktop issues
  • Mobile, Hardware & Software asset management
  • Manage 3rd party suppliers
  • Managing and completing tickets within SLAs & KPIs

Service Desk Experience & Knowledge:

  • 1st line & 2nd line support experience
  • Providing customer service to all levels of business
  • Active Directory
  • Windows 10
  • Office 365
  • System and Software administration
  • Device Management - MDM
  • Basic network troubleshooting - desirable
  • ITIL - desirable
  • Must be a British Citizen with the ability to undergo UK Security Clearance

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business.