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Business System Manager
4 months ago
Our PurposenShaping a safer world through innovation.
Our Valuesnclose to the customer: Listen carefully, delight and exceed customer expectations.ndigital: Continually grow and change. Challenge assumptions and grasp digital opportunities.ntransparently: Play to win, but not at the expense of the others. Be fair and honest in all that you do. Be inclusive and leverage diverse points of view.naccountable: Be innovative and data driven. Transform bold ambitions into reality. Be agile and responsive in the face of change.nbold and own it: Own everything you do, enjoy empowerment and eagerly collaborate to accomplish our goals.
Job PurposenThe role holder will be responsible and accountable for the implementation, development and support of Business Systems across the Orama Group. Following the Digital Strategy for Orama, the position will seek to implement best practice across a variety of business systems towards the creation of the envisioned Enterprise Architecture.
The role has functional responsibility for a small business systems team within Digital and Technology.
Working alongside the Head of Digital & Technology, Group IT Manager and Data Engineer the role will take ownership for Orama business systems including but not limited to Atlassian, NetSuite, Sage, HubSpot, Mago, Concur, Shepherd CMMS and supporting development of Microsoft 365 and Workato.
AccountabilitiesnDigital and Technology Team Accountabilitiesncollaboratively and cross-functionally across the Digital and Technology team on all aspects of Digital and Technology to help in delivering the Orama Vision.nto the progress of the Company by actively working towards personal and company centricnplans.nrelationships within the Digital and Technology team and across the business, as appropriate, in the pursuit of Orama’s vision.nrelationships within the external customers and suppliers in the pursuit of Orama’s vision.nthat the Company maintains a consistent, transparent, legally compliant and ethical approach in all aspects of its business and day to day transactional operations.nOrama values and communicate effectively across the Digital and Technology team and company.nto making Orama a great place to work.nwith all Orama policies and procedures, including Health & Safety, ISO Quality Standards, Information Security, GDPR, HR Policies & Procedure and Customer codes of practice.ncontinuous communication and knowledge to the business about Digital and Technology strategic and tactical objectives.nnecessary support to the IT Service Desk.nbest use of the Orama Enterprise architecture model.
Functional AccountabilitiesnPromote the successful implementation of the digital transformation strategy.nProvide Project Management and Technical Lead function for all group Business System implementations.nMentor the Business Analysis function in realising business requirements into actionable deliverables.nManage vendor relationships related to Business Systems.nIdentify, develop and implement change requirements to create an operationally excellent Business System.nWork closely with group stakeholders to identify continuous improvement opportunities aligned with group strategy.nWork closely with the Group IT Manager to effectively transition service of Business Systems developments to operationalised supportable components.nSupport the Data Team in developing a group wide KPIs, Metrics and Reports.nOperationalise the support of Business Systems to the IT Support team.nMaintain a culture of observability ensuring the Digital and Technology team has a deep understanding of performance of its Business Systems.nDrive digital adoption of Business Systems to ensure operational excellence.nSupport the Knowledge Management System with the required business processes and process mapping.nContinue to look externally for best practice and technological advancements in business systems.nLine management of the Business Systems team ensuring an effective mix of capacity management, on time delivery and development of the team.nResolve stakeholder pressure on your team and conflict of priorities.nMaintain costs to agreed allocated product budgets.nEffective Business System management and auditing in accordance with Halma ICC, GDPR and ISO27001.nProvide monthly reports on department progress, service performance and key projects.
Standards of PerformancenExcellent verbal and written communication.nAnalytical critical thinking and problems solving skills and able to understand users concerns and problems.nEnsure service up time to agreed SLA’s and Business ContinuitynRespond quickly and efficiently to incidents and high priority requirements.nMonthly reporting to Head of Digital & Technology on progress against objectives, sprints and KPIs including Change Project Success and Operationalised Resolutions.nAll other objectives set by the Orama Senior Management Team to deliver the Orama Vision.
Skills / Experiencenworking within a medium sized digital team and line management of a small team.nimplementing ERP / MRP / MES / CRM systemsnExcellent working knowledge of SaaS applications, information security, user administration, databases and data storage systems.nExperience with SuiteCloud / SuiteScript desirable.nFirm grasp on ITIL and Prince2nCertified Practitioner or similar qualification in any of;nITIL Practices (IT Infrastructure Library)nPrince 2 Agile FoundationnNetSuite Certified Administrator / DevelopernExperience of Confluence and Jira or similar service desk technology
To apply for this position please send your CV to or click on the “apply now” button and send your CV and covering letter to our HR Manager.nClosing date for application is
31 May 2024.
Please note:
Due to the number of applications we receive we are unable to respond to every individual application. Therefore, if you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
Further information about our company can be found on our Ramtech Electronics Global website.
