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Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full timeAbout the RoleRochdale Boroughwide Housing is seeking a highly skilled and experienced Senior Neighbourhood Officer to join our Neighbourhood Team. As a key member of our team, you will play a vital role in providing a high-quality customer-focused service to our neighbourhoods.Key ResponsibilitiesWork closely with other teams and partners to ensure the...
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Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full timeAbout the RoleRochdale Boroughwide Housing is seeking a highly skilled and experienced Senior Neighbourhood Officer to join our Neighbourhood Team. As a key member of our team, you will play a vital role in providing a high-quality customer-focused service to our neighbourhoods.Key ResponsibilitiesWork closely with other teams and partners to ensure the...
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Senior Neighbourhood Officer
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Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full timeJob Summary:Rochdale Boroughwide Housing is seeking a highly skilled and experienced Senior Neighbourhood Officer to join our Neighbourhood Team. As a key member of our team, you will be responsible for providing a high-quality customer-focused service to our neighbourhoods.Key Responsibilities:Work closely with other teams and partners to ensure the...
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Senior Neighbourhood Officer
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Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full timeJob Summary:Rochdale Boroughwide Housing is seeking a highly skilled and experienced Senior Neighbourhood Officer to join our Neighbourhood Team. As a key member of our team, you will be responsible for providing a high-quality customer-focused service to our neighbourhoods.Key Responsibilities:Work closely with other teams and partners to ensure the...
Neighbourhood Housing Manager
4 months ago
Full Time – 36.25 Hours, PermanentRBH currently have an opportunity for a Neighbourhood Housing Manager to join our Customer and Communities Services on a full-time, permanent basis.Managing, training and developing a team of patch-based neighbourhood housing officers, you’ll deliver a high quality, professional customer facing service. Acting as portfolio lead for one of three key housing management functions – lettings, anti social behaviour and safeguarding.Key ResponsibilitiesWe are looking for someone who:
- Provides professional advice on housing management and related matters, so that key decisions are taken with full knowledge , and where risks are mitigated.
- Provides strong operational management which will develop and embed a high-performance, customer-focussed culture.
- Identifies and develops service improvements which provide value for money and a strong customer focus.
- Works with the Neighbourhood Housing Lead to translate legislative requirements into operational delivery.
- Ensures RBH policies and procedures are adhered to and monitored by effective quality assurance reviews.
- CIH Level 3 or willingness to work towards it.
- Qualified or proficient in English, Maths & I.T.
- Demonstrable experience of neighbourhood housing management at an operational level.
- Awareness and empathy of social issues that might impact RBH customers, and respect for diverse, individual needs
- Ability to lead, motivate and inspire colleagues
- SMART working arrangements
- Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.
- Ability to purchase up to an additional 5 days leave per year.
- A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
- Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
- You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.
- Plus, many more
