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Office Administrator

2 months ago

Lichfield, United Kingdom Smiths Business Supplies Full time
Job title
Office Administrator
Job Summary: Duties and responsibilities
* Provide our customer base with excellent customer service and a hassle-free experience when purchasing from Smiths Business Supplies.
* Answering incoming calls and queries from customers
* Process orders onto the Prima back-office system
* Provide customers with quotes and product information
* Providing customers with delivery information for their orders
* Provide our recycling service set up/collection
* Ongoing creation of contacts on Prima and online account monitoring/maintenance
* Ensure timely engineer call-outs and administration of engineer jobs to supplier’s invoices
* Ongoing development of skills to maintain current level of service for customers
* Release of marketing information to customers
* Management of POD’s, faulty enquiries, returns, credits, and liaison with Managing Director
* Support Sales Consultants by providing customers with specific quotations
* Develop existing accounts to maximise their spend and purchases from Smiths Business Supplies.
2+ years of experience in an administrative role, preferably in a similar industry.
Skills:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong organizational and time-management abilities.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Attention to detail and accuracy.
Personal Attributes:
Professional and approachable demeanor.
Proactive problem-solving skills.
Ability to handle confidential information with discretion.
Working Conditions:
Environment: Office-based, with occasional opportunities for remote work.
Hours: Standard business hours, with occasional flexibility for overtime or special events.
Benefits:
Competitive salary.
Opportunities for professional development and growth.
A supportive and collaborative work environment.
At Smiths Business Supplies, we are an enthusiastic team driven by winning mentalities, dedicated to seeing our entire team succeed as we grow. We are committed to fostering a collaborative environment where every member's contribution is valued. Our goal is to become the biggest IT and office supplies business in the UK, and we are looking for passionate individuals who are excited to join us on this journey and share in our success