Customer Insight Manager

3 months ago

Stockport, United Kingdom Harnham Full time

CUSTOMER INSIGHT MANAGER

Stockport, 2 days a week on-site

Up to £70,000

The Company:

Joining a UK based company who provides private health and life insurance to members. They partner with business to provide this offer to employees.

The Role:

As a Customer Insight Manager, you will be responsible for:

  • Provide insights into end-to-end customer journeys
  • Gathering insights from surveys and complaints and delivering true insights
  • Conducts or commissions research to offer valuable insights for businesses
  • Optimising customer journeys to enhance advocacy, loyalty, and customer experience
  • Analyse Voice of customer and speech analysis

Skills/Requirements:

- Mentoring experience

- Insight and Analytics experience

- Matillion desirable

Interview Process:

2 stage process

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