Customer Insight Manager
3 weeks ago
CUSTOMER INSIGHT MANAGER
Stockport, 2 days a week on-site
Up to £70,000
The Company:
Joining a UK based company who provides private health and life insurance to members. They partner with business to provide this offer to employees.
The Role:
As a Customer Insight Manager, you will be responsible for:
- Provide insights into end-to-end customer journeys
- Gathering insights from surveys and complaints and delivering true insights
- Conducts or commissions research to offer valuable insights for businesses
- Optimising customer journeys to enhance advocacy, loyalty, and customer experience
- Analyse Voice of customer (VOC) and speech analysis
Skills/Requirements:
- Mentoring experience
- Insight and Analytics experience
- Matillion desirable
-VOC and NPS experience
Interview Process:
2 stage process
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