Customer Service and Demand Planning Team Leader

4 weeks ago

Oxfordshire, United Kingdom GTS International Full time
An opportunity within leading global connectivity solutions provider to join as a Team Leader for their Customer Service and Demand Planning within their Aerospace & Defence Business unit.
The Customer Service and Demand Planning Team Leader will be responsible for:
Ensuring that all internal and external customers are properly serviced and according to the CSM stated service metrics.
Completing BABTEC root cause analysis
Process monthly departmental SAP reports and staff follow-ups
Complete customer surveys and questioners when needed.
Efficiently resolve all customer escalations by working with internal teams and divisions.
Review weekly the blocked invoices/back log and rectify issues timely.
Accurate review and complete invoice cancellation requests from CSR and other internal partners.
Review incoming orders for accuracy of price, part number, quantity and contractual obligation.
Perform all sales service order entry and support functions in accordance with published procedures.
Manage monthly global meetings with outside sales.
Compile global forecast needs for the division validate data and enter totals into corporate demand planning tool.
Attend global demand planner meetings/events to ensure compatibility in processes and information sharing.
We are looking for those with experience in a similar role in the manufacturing sector.  Prior SAP knowledge and strong leadership and problem solving skills are essential.
For more information or to apply please contact Alex Robertson at GTS

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