Field Service Engineer

2 months ago

Sutton Scotney, United Kingdom PrintSafe Limited Full time
PrintSafe Ltd is pleased to open this vacancy for a talented field-based electro-mechanical engineer suited to a dynamic, self-starter. This engineer will join our existing, experienced field service engineering team to expand further our support capabilities, support the PrintSafe range of coding and marking (printing) equipment in B2B customer sites across the UK and Ireland. The print from our products will be throughout your home, though you may not have heard of us directly. From the cables in your walls, through to the ready meals, yoghurts and sausages in your fridge, and the medicines in your washroom cupboard, you will have examples of the use-by and barcodes and data print produced by our print technology, take a look, see what you can find
Benefits
* Competitive salary
* Commission scheme
* Pension scheme
* High specification company vehicle
* Mobile phone
* Laptop
The Role
The Field Service Engineer has functional relationships with external customers and with other field and workshop-based technicians, as well as our dedicated Sales and After Sales Teams. The Engineer will travel through the UK with typically two to three overnight stays per week and will be required to spend four consecutive days in Ireland at least four times per calendar year to carry out service and support visits. The new addition to our team will ideally be based in the Oxfordshire, Gloucestershire, Wiltshire, North Hampshire or Berkshire area.
Mission
Fault-find, repair, routine servicing and customer site training. Diagnose and resolve issues that arise during a service call. Escalate issues requiring further resolution. Ensure customer machinery is left complete, safe and tidy with paperwork signed off to our customers’ satisfaction. Identify future customer sales opportunities.
Role accountabilities
1. Travel extensively throughout the UK and Ireland
2. Service PrintSafe-supplied printers, feeders and accessories at customer sites
3. Undertake on-site and remote fault-finding and repair of PrintSafe-supplied equipment.
a. Diagnose, troubleshoot and repair printers/feeders at customer sites
b. Carry out preventative maintenance to maximise customer uptime mindful of
customer production schedules and equipment specifications
c. Provide technical support over the phone as allocated/trained
4. Out of contract servicing and routine maintenance
5. Maintain records and follow PrintSafe servicing protocols and manuals
6. Train and support customers to operate systems correctly, in line with Health and Safety guidelines
7. Document customer training attendees and feedback to the main office
8. Liaise appropriately and feedback thoroughly following customer visits
9. Liaise with site personnel from senior management through engineering leads, to shop floor operatives appropriately
10. Collaborate and share information with peers and service line managers
11. Provide a timely response to both external and internal customers
12. Work with the field and internal sales teams
13. Managing stock of parts and tools, using set schemes
14. Maintain complete work records/administration tasks as required
15. Provide constructive feedback, positive and negative on issues, products etc.
16. Represent PrintSafe in a professional manner at all times
17. Accept increasing responsibility with tenure
There are no direct people management responsibilities with this role.
Core Skills - Immediate
1. Electronic skills: High level electronics skills
2. Diagnostics skills: Ability to methodically and routinely follow diagnostic procedures to aconclusion
3. Mechanical skills: Good level of mechanical expertise, ideally with formal qualifications
4. Communication skills: Strong verbal communication and customer service skills with a good level of written English
5. Logic: Demonstrable, methodical and logical approach to fault finding and problem solving.
6. Versatility: Candidates should be prepared to travel within the UK for work (to other
PrintSafe/customer/supplier/event sites) with distances routinely exceeding 100 miles. The working week typically includes two to three overnight stays.
7. Work ethic: Self-starting, able to work autonomously without daily supervision.
Results-driven and motivated by first time fix mentality
8. Personal organisation skills: Excellent administration and paperwork/visit documentation skills
9. Time management: Good time management skills and the ability to manage multiple activities/ projects simultaneously
10. IT skills: Basic IT skills: Windows, Email, Internet, Word, Excel as a minimum
11. Education: BTEC/ONC (or equivalent) formal electronics training as a minimum
Suitable applicants should have a current, full driving licence, a current passport and the right to work in the UK . A company vehicle will be provided. Occasionally service calls may occur outside of normal office hours, and attendance following consultation may be required.
Core Skills - Preferable but not essential
1. Skills: Electronics ability to fault find to board level
2. Industry experience: FMCG or packaging industry experience
3. Management skills: Project management skills
4. Training skills: Ability to successfully train and coach other PrintSafe engineers and
customer operators and technicians
5. Education: ONC/HNC/HND (or recognised equivalent) electronics qualification
About PrintSafe Ltd
PrintSafe Ltd is independently owned by two private shareholders who currently manage the business. The company is the exclusive UK and Ireland agent for Koenig & Bauer Coding GmbH (formerly know at KBA-Metronic GmbH), parent company Koenig & Bauer AG Group, the world’s second largest printing press manufacturers with the broadest product range in the industry. PrintSafe was formed by the purchase by the current directors of the UK subsidiary of KBA-Metronic Ltd in the UK in 2006 and has since then show continued growth and stability during challenging times.
Koenig & Bauer Coding GmbH, whom PrintSafe Ltd represents directly and exclusively, is a medium-sized German technology company specialising in the development, design, production, marketing and service of coding and marking systems. Its products are niche and highly engineered, but also have mass B2B market appeal, providing reliable, critical production environment coding systems for the food, pharmaceutical, medical, cable, automotive and technology industries.
PrintSafe Ltd is proud to be an equal opportunities employer

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