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Housing Officer

2 months ago

London Area, United Kingdom Red Personnel Full time

Housing Officer

Location: London Borough – Fulltime, site based

Department: The Economy Department

Pay Rate: £21.52 per hour / Umbrella: £26.73 per hour

Reporting to: Housing Manager

Duration 3 – 6 months (with potential for extension)


We have an exciting opportunity for a Housing Officer a London Borough Council. If you're passionate about housing management, dedicated to serving the community, and eager to make a meaningful difference in people’s lives, we invite you to explore this fulfilling role.


Overview

As a Housing Officer, you will be responsible for delivering a high-quality tenancy and neighbourhood management service to both general needs and sheltered residents. Your role will ensure that residents sustain their tenancies, actively engage in decision making, and live in well maintained, secure neighbourhoods.


Responsibilities

  • Tenancy & Leasehold Management: Manage a portfolio of tenancies, ensuring compliance with agreements and addressing any breaches.
  • Resident Engagement: Build and maintain strong relationships with residents, enhancing their overall satisfaction and quality of life.
  • Support for Vulnerable Residents : Identify vulnerable individuals and connect them with the appropriate support services.
  • Tenancy Audits: Conduct tenancy audits to maintain up to date intelligence on the properties and residents in your area.
  • Fire Safety Compliance: Report fire safety issues and ensure prompt action in accordance with best practice guidelines.
  • Voids & Reletting: Work with the voids team to minimise rent loss and achieve performance targets.
  • Housing Advice: Provide expert housing advice and direct residents to suitable services.
  • Anti-Social Behaviour (ASB) Management: Take the lead on ASB cases, collaborating with partners to ensure quick and effective resolutions.
  • Emergency Response: Respond to emergencies on estates, offering support and reassurance to residents onsite.


We are looking for candidates who demonstrate the following skills and qualities:

  • Complex Problem Solving: Ability to navigate complex systems and devise effective solutions.
  • Critical Thinking: Use evidence-based approaches to challenge norms and make sound decisions.
  • Creativity: Generate innovative ideas to improve service delivery and increase resident satisfaction.
  • Emotional Intelligence: Possess high self-awareness and effectively manage group dynamics.
  • Service Orientation: Committed to delivering exceptional service and meeting organisational objectives.


As Housing Officer you’ll play a key role in building thriving, sustainable communities within this London Borough. You will work in a supportive environment that values your contributions and fosters your professional development.


If you're motivated to deliver excellence and want to make a genuine impact within the community, submit your CV now for immediate review.