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Head of Processing/Call Centre

3 months ago

Marylebone, United Kingdom Euro Car Parks Limited Full time
Exciting Opportunity
* £55,000.00 plus excellent bonus structure
* Excellent career progression.
* Training and development by a friendly, enthusiastic team.
An exciting opportunity has arisen in our London office for a Head of Processing/Call Centre to join our Processing/Call Centre with excellent IT skills to join our dedicated team and contribute to our growth.
You will be responsible for the management of an extremely busy team, helping to manage three offices. We are looking for a passionate, pro-active, enthusiastic, and motivated team player to provide the highest standards of professionalism. This is a fantastic opportunity for someone with previous management experience, successful delivery of KPI’s, excellent team leading skills and an eye for detail.
We are looking for someone with proficient IT skills, working with Microsoft and other software packages as well as reporting.
Euro Car Parks is a renowned national car parking operator and one of the leading UK providers of innovative and technology-based car parking solutions. Providing specialist car parking services to a wide range of blue-chip clients throughout the UK.
We are looking for an experienced Head of Processing/Call Centre to join our team in our Central London office Marylebone/Fitzrovia office.
Head of Processing/Call Centre responsibilities will include:
·Leading, promoting and driving the department performance and customer experience
·Leading, managing and delivering the Company strategy to achieve optimised customer experience
·Leading, managing and monitoring operational teams and processes whilst meeting compliance standards and expectations
·Identifying, building, and maintaining positive internal and external stakeholder relationships
·Developing your team by recognising and cultivating talent
·Training, quality checks and workforce planning
·Process improvement, implementation, and growth
·Manage the KPI and SLA Process
·Recruitment and resource planning
·Hands on role, working with customers to resolve any queries and complaints
If you feel you have the skills and qualities to undertake this role, please apply online by forwarding, your CV and covering letter stating your reasons for applying and salary expectations