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Customer Success Manager

2 months ago

England, United Kingdom Zendr Full time

Customer Success Manager - UK (remote)

£25-28k base + bonus


The UK's largest provider of back office, compliance, and workforce solutions across Primary Care and Dental Groups is looking for a forward-thinking and proactive Customer Success Manager. Key responsibilities include managing and maintaining strong customer relationships through effective onboarding, regular reviews and training to maximise customer engagement and retention.


You will be responsible for:

  • Holding regular reviews by phone and email to support our existing members to maximise customer engagement and drive success
  • Carry out on-going training and follow up sessions of our dental products from managing own client accounts
  • To deal with general success calls on the helpline by providing exceptional customer service, making sure response times to cases are dealt with against agreed targets
  • Manage priority lists by establishing customer needs
  • Drive referrals to increase business growth
  • Manage and deal with own cancellations, with the ability to overcome objections and provide effective solutions
  • Assist with onboarding practices, to arrange, book and carry out setups on all cross products, making sure to maximise product adoption
  • To assist and present on our lunchtime webinars
  • To provide continual feedback from customers for on-going development of the software
  • Manage renewals on all cross products


Essential

  • Minimum of 5 years’ experience working within a Customer Success role
  • Experience in Customer Retention
  • Experience in Software Support Environment
  • Excellent problem-solving skills and the ability to handle and overcome objections
  • Willingness to learn and take on various activities and seek new initiatives
  • Must work well within a small team.
  • Able to work on their own initiative (after training)


Great benefits on offer - apply now to discuss