Tenant Liaison officer
3 months ago
The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team.
Main Duties / Accountability
Ensure implementation of all Company Policies and Procedures.
Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.
Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level.
Visit each resident prior to work commencing to introduce and communicate the scope of works.
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices.
Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home.
Create and maintain plot files (both paper and electronic).
Liaise with site management staff to enable the flow of information between all parties.
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team.
Arrange appointment for surveys and works.
Ensure letters are sent out confirming all survey and work dates.
Manage complaints in line with our complaint's procedure.
Distribute high quality, easy to understand communication materials as requested
Participate in Project Management meetings as required.
Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team.
To provide aftercare packs and instruct on new installations.
Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager
Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service.
Any other reasonable management request as agreed with Senior RLO.Experience / Skills
At least 1-year resident liaison experience within the construction / social housing sector
Report writing
Excellent customer service skills
Highly organised
Excellent attention to detail
Ability to work within guidelines
Ability to competently operate MS office (Word & Excel)
-
Tenant Liaison Officer
3 months ago
Wolverhampton, United Kingdom Ionic Recruitment Ltd Full time**Key Information** - One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year - Due to the increase in work they are looking for a Resident Liaison Officer to help support the team within this role - This is a great opportunity for a long-term temporary...
-
Resident Liaison Officer
3 weeks ago
Wolverhampton, United Kingdom HAYS Full timeResident Liaison, Social Housing, Refurbishment, Net Zero West Midlands Resident Liaison OfficerBirminghamTemporary Contact - Start Mid-SeptemberDuration 6–9 monthsRate £16.66/hr (Umbrella Ltd), £14.66 (PAYE)The RoleOur client requires an experienced Resident Liaison Officer on a temporary basis. You will act as the primary point of contact between...
-
Resident Liaison Officer
3 weeks ago
Wolverhampton, United Kingdom HAYS Full timeResident Liaison, Social Housing, Refurbishment, Net Zero West Midlands Resident Liaison OfficerBirminghamTemporary Contact - Start Mid-SeptemberDuration 6–9 monthsRate £16.66/hr (Umbrella Ltd), £14.66 (PAYE)The RoleOur client requires an experienced Resident Liaison Officer on a temporary basis. You will act as the primary point of contact between...
-
Community Liaison Coordinator
4 weeks ago
Wolverhampton, United Kingdom PSR Solutions Full timePosition Overview:PSR Solutions is seeking a dedicated Tenant Liaison Officer to join our team. This role is essential in ensuring the seamless execution of projects by fostering and maintaining positive relationships among residents, subcontractors, client representatives, and internal teams.Key Responsibilities:Implement all company policies and procedures...
-
Resident Engagement Officer
4 weeks ago
Wolverhampton, United Kingdom PSR Solutions Full timePosition Overview:Our client, a prominent social housing contractor, is seeking a dedicated Tenant Liaison Officer to join their team.Role Purpose:The Tenant Liaison Officer plays a crucial role in ensuring the seamless execution of projects by fostering and sustaining positive relationships among residents, subcontractors, client representatives, and the...
-
Resident Liaison Officer
2 months ago
Wolverhampton, United Kingdom Build Recruitment Full timeROLE: Resident Liaison Officer Location: Wolverhampton We are looking for a committed Resident Liaison Officer to join our team with a leading main contractor in the social housing sector. This role is integral to a social housing refurbishment project, serving as a crucial link between the site team, residents, and clients. Position Overview: As a...
-
Resident Liaison Officer
4 weeks ago
Wolverhampton, United Kingdom Build Recruitment Full timeROLE: Resident Liaison OfficerLocation: WolverhamptonWe are looking for a committed Resident Liaison Officer to join our team with a leading main contractor in the social housing sector. This role is integral to a social housing refurbishment project, serving as a crucial link between the site team, residents, and clients.Position Overview:As a Resident...
-
Resident Liaison Officer
5 months ago
Wolverhampton, United Kingdom United Living Group Full time**Company Description** United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future: - United Living Property Services revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. - United Living Infrastructure...
-
Student Liaison Officer
2 days ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison OfficerJob Purpose:The Student Liaison Officer will work closely with external funding agencies to identify potential funding streams that can enhance students' studies. This role will also support the Student Union and contribute to the delivery of enrichment opportunities across the College.Key Responsibilities:Source funding...
-
Student Liaison Officer
2 days ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison OfficerJob Purpose:The Student Liaison Officer will work closely with external funding agencies to identify potential funding streams that can enhance students' studies. This role will also support the Student Union and contribute to the delivery of enrichment opportunities across the College.Key Responsibilities:Source funding...
-
Student Liaison Officer
23 hours ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison OfficerJob Purpose:The Student Liaison Officer will work closely with external funding agencies to identify potential funding streams that can enhance students' studies. This role will also support the Student Union and the delivery of enrichment opportunities across the College.Key Responsibilities:Source funding opportunities for...
-
Student Liaison Officer
21 hours ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison OfficerJob Purpose:The Student Liaison Officer will work closely with external funding agencies to identify potential funding streams that can enhance students' studies. This role will also support the Student Union and the delivery of enrichment opportunities across the College.Key Responsibilities:Source funding opportunities for...
-
Student Liaison Officer
4 days ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison Officer Job Purpose: The Student Liaison Officer will work closely with external funding agencies, including Turing, to identify potential funding streams that can enhance students' studies. The post holder will also support the Student Union and contribute to the delivery of Enrichment opportunities across the College. Key...
-
Student Liaison Officer
4 days ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison Officer Job Purpose: The Student Liaison Officer will work closely with external funding agencies, including Turing, to identify potential funding streams that can enhance students' studies. The post holder will also support the Student Union and contribute to the delivery of Enrichment opportunities across the College. Key...
-
Student Liaison Officer
1 week ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison Officer Job Purpose: The Student Liaison Officer will work closely with external funding agencies, including Turing, to identify potential funding streams that can enhance students' studies. This role will also support the Student Union and contribute to the delivery of Enrichment opportunities across the College. Key...
-
Student Liaison Officer
1 week ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison Officer Job Purpose: The Student Liaison Officer will work closely with external funding agencies, including Turing, to identify potential funding streams that can enhance students' studies. This role will also support the Student Union and contribute to the delivery of Enrichment opportunities across the College. Key...
-
Student Liaison Officer
6 days ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison Officer Job Purpose: The Student Liaison Officer will work closely with external funding agencies, including Turing, to identify potential funding streams that can enhance students' studies. This role will also support the Student Union and contribute to the delivery of Enrichment opportunities across the College. Key...
-
Student Liaison Officer
6 days ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison Officer Job Purpose: The Student Liaison Officer will work closely with external funding agencies, including Turing, to identify potential funding streams that can enhance students' studies. This role will also support the Student Union and contribute to the delivery of Enrichment opportunities across the College. Key...
-
Student Liaison Officer
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison Officer - Funding and EnrichmentJob Summary:The Student Liaison Officer - Funding and Enrichment will play a key role in supporting the students of City of Wolverhampton College by sourcing external funding opportunities and enhancing their academic experience through enrichment activities.Key Responsibilities:Develop and maintain...
-
Student Liaison Officer
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full timeJob Title: Student Liaison Officer - Funding and EnrichmentJob Summary:The Student Liaison Officer - Funding and Enrichment will play a key role in supporting the students of City of Wolverhampton College by sourcing external funding opportunities and enhancing their academic experience through enrichment activities.Key Responsibilities:Develop and maintain...
