Tenant Liaison officer

5 months ago


Wolverhampton, United Kingdom PSR Solutions Full time
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Wolverhampton area.
The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team.
Main Duties / Accountability
Ensure implementation of all Company Policies and Procedures.
Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.
Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level.
Visit each resident prior to work commencing to introduce and communicate the scope of works.
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices.
Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home.
Create and maintain plot files (both paper and electronic).
Liaise with site management staff to enable the flow of information between all parties.
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team.
Arrange appointment for surveys and works.
Ensure letters are sent out confirming all survey and work dates.
Manage complaints in line with our complaint's procedure.
Distribute high quality, easy to understand communication materials as requested
Participate in Project Management meetings as required.
Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team.
To provide aftercare packs and instruct on new installations.
Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager
Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service.
Any other reasonable management request as agreed with Senior RLO.Experience / Skills
At least 1-year resident liaison experience within the construction / social housing sector
Report writing
Excellent customer service skills
Highly organised
Excellent attention to detail
Ability to work within guidelines
Ability to competently operate MS office (Word & Excel)
  • Tenant Liaison officer

    2 months ago


    Wolverhampton, United Kingdom CV-Library Full time

    My client who is a large social housing contractor has now a position for a tenant liaison officer within the Wolverhampton area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...


  • Wolverhampton, Wolverhampton, United Kingdom fish4.co - Jobboard Full time

    Our client, a leading social housing contractor, is seeking a Tenant Liaison Officer to join their team in the Wolverhampton area.The successful candidate will facilitate the smooth running of projects by building and maintaining positive relationships with residents, sub-contractors, client representatives, and the team.Main Responsibilities:Ensure the...


  • Wolverhampton, United Kingdom HAYS Full time

    Resident Liaison, Social Housing, Refurbishment, Net Zero West Midlands Resident Liaison OfficerBirminghamTemporary Contact - Start Mid-SeptemberDuration 6–9 monthsRate £16.66/hr (Umbrella Ltd), £14.66 (PAYE)The RoleOur client requires an experienced Resident Liaison Officer on a temporary basis. You will act as the primary point of contact between...


  • Wolverhampton, United Kingdom United Living Group Full time

    **Company Description** United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future: - United Living Property Services revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. - United Living Infrastructure...


  • Wolverhampton, Wolverhampton, United Kingdom University of Wolverhampton Students' Union Full time

    Job Overview: The University of Wolverhampton Students' Union seeks an Academic Liaison Officer to support students in achieving their academic goals. This fixed-term contract offers a unique opportunity to make a real impact on student life.About the Role:In this role, you will work collaboratively with students, academics, and university staff to provide...


  • Wolverhampton, United Kingdom University of Wolverhampton Full time

    The University of Wolverhampton has an ambitious Internationalisation Strategy, focusing on international recruitment and partnership to increase the number of international students. The University of Wolverhampton has an ambitious Internationalisation Strategy, focusing on international recruitment and partnership to increase the number of international...


  • Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full time

    Job Title: Student Liaison OfficerJob Purpose:The Student Liaison Officer will work closely with external funding agencies, including the Turing Scheme, to identify potential funding streams that can enhance students' academic experiences. This role will also support the Student Union and contribute to the delivery of enrichment opportunities across the...


  • Wolverhampton, Wolverhampton, United Kingdom City of Wolverhampton College Full time

    Job Purpose:The Student Liaison and Funding Development Officer will be responsible for sourcing funding opportunities to enhance student studies, working closely with external agencies such as Turing.This role will also support the Student Union and deliver Enrichment opportunities across the College.Key Responsibilities:Sourcing funding streams from...


  • Wolverhampton, United Kingdom Substantial Group Full time

    DescriptionCommunity Liaison OfficerLocation: WednesfieldReporting to: Community Engagement ManagerFull-time (Monday - Saturday) (Shift Pattern)£23,000 Basic Salary Uncapped Commission  £250 a month car allowance Business travel paid About Netomnia:  Here at Netomnia, we are dedicated to bringing forgotten parts of the UK into the digital revolution...


  • Wolverhampton, United Kingdom Substantial Group Full time

    DescriptionCommunity Liaison OfficerLocation: WolverhamptonReporting to: Community Engagement ManagerFull-time (Monday - Saturday) (Shift Pattern)£23,000 Basic Salary Uncapped Commission  £250 a month car allowance Business travel paid About Netomnia:  Here at Netomnia, we are dedicated to bringing forgotten parts of the UK into the digital...


  • Wolverhampton, Wolverhampton, United Kingdom ENGINEERINGUK Full time

    Job DescriptionWe are seeking an experienced Field and Volunteer Officer to join our team at ENGINEERINGUK. As a Community Outreach Liaison, you will be responsible for conducting door-to-door visits to properties without a TV licence, helping customers understand and comply with TV legislation, and assisting with obtaining a licence. The successful...


  • Wolverhampton, Wolverhampton, United Kingdom Substantial Group Full time

    Fibre Network AmbassadorWe are seeking a motivated and outgoing Community Liaison Officer to join our team as a Fibre Network Ambassador. This exciting opportunity involves engaging with residents in new build areas, providing them with information about our ultrafast fibre network and its benefits.About the RoleYou will be the first point of contact for...


  • Wolverhampton, Wolverhampton, United Kingdom Substantial Group Full time

    About the RoleWe are seeking a highly skilled Community Liaison Officer to join our team at Substantial Group. As a key member of our outreach team, you will be responsible for engaging with residents in our new build areas, providing them with information about our ultrafast fibre network and capturing their contact details to keep them informed of...


  • Wolverhampton, United Kingdom University of Wolverhampton Full time

    The Faculty of Science and Engineering currently has a vacancy for a Faculty Finance and Enterprise Officer. The Faculty of Science and Engineering currently has a vacancy for a Faculty Finance and Enterprise Officer. This role is based within the Faculty’s Resource Team, which provides an effective and efficient service in support of the Faculty’s...

  • Relief Officer

    3 weeks ago


    Wolverhampton, Wolverhampton, United Kingdom ABM UK Full time

    About the RoleWe are seeking a diligent Relief Security Officer to join our team at ABM UK. As a Relief Security Officer, you will play a crucial role in ensuring the security and safety of our customers, buildings, and personnel associated with the Centre.Main Responsibilities• Prevent accidents, injuries, crime, fire, and damage to the Landlords &...

  • Security Officer

    4 weeks ago


    Wolverhampton, Wolverhampton, United Kingdom ABM UK Full time

    Job Title:Security Officer - Ad Hoc ShiftsAbout the Role:We are seeking a reliable and vigilant Security Officer to cover ad hoc shifts at our Mander Centre location. As a Security Officer, you will be responsible for maintaining the safety and security of our customers, buildings, and personnel.Key Responsibilities:Ensure the Security and safety of all...


  • Wolverhampton, United Kingdom Interaction Recruitment Full time

    Interaction Recruitment are seeking an Appointment Maker for our client in Wolverhampton. (THE ROLE IS OFFICE BASED) Duties and Responsbilities are the following - Making outbound telephone calls to existing and prospective contacts, sometimes through effective cold calling. - Ensuring the CRM is kept up to date. - Manage your own diary/CRM system. -...


  • Wolverhampton, Wolverhampton, United Kingdom ABM UK Full time

    Job Title: Relief Security OfficerAt ABM UK, we are seeking a dynamic and reliable Relief Security Officer to join our team. As a Relief Security Officer, you will play a vital role in ensuring the security and safety of our customers, buildings, and personnel associated with the Centre.Main Responsibilities:• Prevent accidents, injuries, crime, fire, and...


  • Wolverhampton, United Kingdom CV-Library Full time

    Job Title: Electrical Service Administrator Location: Wolverhampton Salary: £24,000 - £27,000 per annum Hours: Monday to Friday, 8:00 AM – 5:00 PM About the Role: Our client is seeking a confident and personable Electrical Service Administrator to join our friendly office team. Working for a well-established electrical contractor, your...


  • Wolverhampton, United Kingdom Abm Full time

    JOB TITLE: Relief Security Officer LOCATION: MANDER CENTRESHIFT PATTERN: Adhoc, zero hours contractPAY RATE: £ per hour OVERVIEW OF JOB DESCRIPTION Covering Sickness and Holidays of existing officers, sometimes at short notice.Ensure the Security and safety of all customers, buildings and personnel associated with the Centre.Apply and conduct oneself at all...