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Head of Social

2 months ago

London Area, United Kingdom Ruby Magpie Full time

Our client is a leading culture led comms agency based in the heart of London.


They are seeking a highly motivated and commercially-minded individual to lead their social media department and drive its growth - Head of Social.


We are looking for candidates with agency experience and have a good understanding of how earned is tied into overall social strategy.


You will have strong experience implementing successful social media strategies for major brands, as well as a deep understanding of the social media landscape and a creative approach to problem-solving. The ideal candidate will have a proven track record in nurturing and overseeing high-performing teams, delivering best-in-class client service and working collaboratively with other departments on 360 campaigns. The successful candidate will be results-oriented and have strong commercial acumen, with a focus on generating revenue and growing the value of client accounts.


The Head of Social will be a key player in the senior leadership team, supporting the agency’s wider business objectives as well as ensuring the team are delivering work to a high standard.


Salary: 70-90k plus bonus



ROLE REQUIREMENTS

Department Leadership and Development:

  • Lead and mentor the social team, providing guidance, feedback, and professional development opportunities
  • Work closely with the Social Account Director on the development of the team
  • Line manage the Social Account Director
  • Share knowledge and train other members of the team and wider agency at a high standard
  • Foster a collaborative and innovative work environment


Client Services & Growth

  • Build and maintain strong relationships with clients, serving as a trusted advisor and partner
  • Understand clients’ business needs, ensuring our services are continuously supporting them and identifying upsell opportunities
  • Work closely with the Head of Strategy on social brief responses and ensure the successful implementation of social strategies
  • Stay up-to-date on the latest social media trends, tools, and best practices, and incorporate them into our work.
  • Collaborate with other departments to integrate social media into overall marketing campaigns and initiatives
  • Drive innovation and thought leadership in social media, exploring new opportunities and approaches to deliver exceptional results for our clients
  • Lead on resolving client challenges, contract renewals, strategic delivery or growth through the coaching of others


New business and commercials:

  • Work with the Partners to develop the direction and growth of the social team in line with the company vision
  • Identify resource needs and lead on hiring for the department
  • Confident is selling the department and agency services to prospective clients
  • Have a strong network and be confident in driving a pipeline of new business into the agency
  • Respond to new business briefs, effectively mobilising the team to deliver creative and innovative proposals
  • Develop and present pitches for new and speculative clients
  • Host effective new business brainstorms
  • Work with the Social Account Director to spot commercial opportunities and grow the value of accounts
  • Develop social retainers and project costs based on client needs
  • Create, manage and oversee commercials
  • Cultivate own pipeline for new business
  • Ensure integration with Media and Influencers working closely with the Director on clients and new business.


THE RIGHT CANDIDATE WILL

  • Have a positive, can-do mentality
  • Be honest, kind, empathetic and a team player
  • Be able to cultivate networks easily and excel in networking environments
  • Not be afraid to roll up their sleeves when presented with a challenge
  • Be an excellent manager and lead by example
  • Be confident in a presentation environment both virtually and in person
  • Have big ideas and always be thinking of creative ways to drive results
  • Have a finger on the pulse of the social industry
  • Be looking to join an ambitious and culture driven agency and is up for being a part of the agency's development
  • Provide leadership and motivation, and convey the vision and values of the agency to staff and clients
  • Have a collaborative approach
  • Be an active listener
  • Be a relationship builder, able to maintain and grow client partnerships with the agency


There is a great benefits package on offer.

Our client works hybrid (two days in the office)