Social Media Community Executive

4 months ago

London, United Kingdom Head Office Full time

**At a glance**
- ** Working pattern/flexible working**:

- **We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Social Community team aims for around 2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on this. The role is based at the Victoria campus.
- ** Salary range** - **The salary range for this role is set at £25,200-£34,500
- ** Contract type **-** These are permanent positions.

**About the role**

John Lewis is currently recruiting for 2 Community Executives to join the Social Media Team at the Head Office based in Victoria. This is a fantastic opportunity for someone who is passionate about social media to play an integral role at a leading UK Retailer.

As a Social Community Executive you’ll be the external voice of John Lewis managing all social channels including Facebook, Instagram, Twitter, Pinterest, YouTube and TikTok, building and cultivating best-in class communities with our customers and engaging with influencers. You are a confident copywriter who will adopt our tone of voice, act as our brand guardian and consistently look for ways to enhance the customer experience.

You will feel confident analysing data and customer sentiment to report back to the business on content and campaign success. You’ll demonstrate the ability to spot trends and jump onto proactive opportunities so that John Lewis is present in relevant conversations at the right time. You’ll be charged with owning the editorial social calendar, looking at planned and reactive social opportunities and know how to create compelling social first content that drives high engagement and social buzz.

**Essential skills you’ll need**
- Good knowledge of social channels, social listening tools and broader trends in social media
- Demonstrable experience in social campaigns and community management for brands.
- Excellent technical knowledge of how to use social media platforms eg Facebook Business Manager
- Creative thinking delivering inspiring and relevant content whilst managing data
- Experience of understanding customers, tone of voice on social media and ability to driveperformance whilst protecting brand values
- Experience of multiple stakeholder management
- Experience of reviewing numbers and turning insights into actionable plans

**Benefits of the Partnership and the role**
- You will enjoy 25% discount at John Lewis and 20% in Waitrose
- The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)
- Excellent work life balance, including focus on well being and flexible working (include wording on holiday/able to purchase) and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.

**Next Steps**
- You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
- Thanks for your patience in the meantime and for showing an interest in joining the John Lewis Partnership.

**For internal use only**:
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