Customer Service Representative
2 months ago
Key Responsibilities:
• Working in our contact centre taking inbound phone calls, webchats, emails, and any future customer contact channels we introduce.
• Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional, helpful and empathetic service through effective customer communication.
• Using your active listening skills to understand and support customers so that their needs are understood - and service standards are maintained.
• Working with a first contact resolution focus when handling any complaints by working to resolve these within your control or escalating through our resolutions & complaints processes.
• Contribute to the department meeting our service standards and service levels by meeting your own performance objectives
What you can expect:
-Salary of 23k
-25 days holiday + bank holidays + Birthday off + 2 volunteering days.
-Training and development opportunities
-Onsite gym and personal trainer access
-No working weekends or evenings
-Subsidised canteen with a variety of food options
-Rewards scheme with discounts on supermarkets, cinema tickets, and more
Why choose us?
We value and reward our people. Enjoy an award-winning pension, health care cover, onsite gym, personal trainer access, and more. Our culture prioritises respect, support, diversity, and work-life balance.
Ready for a fulfilling career? Apply now and discover where People's Partnership can take you
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