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Financial Support Administrator

2 months ago

Wolverhampton West Midlands, United Kingdom OSB Full time

About the team:

The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.

Our philosophy:

Before you read on, we'd like you to know that we're committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow:

Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.

What you will be doing:

In this role, you will provide a high level of administrative support to the Financial Support team, ensuring that daily activities within the department are processed and administered correctly and in line with service level agreements.

Your responsibilities will include…

  • Drafting and dispatching letters on behalf of all consultants within the department
  • Distributing incoming and outgoing post and emails
  • Preparing letters to Housing Associations and Solicitors regarding rent/service charge arrears
  • Making and responding to telephone calls to and from Solicitors, Asset Manage and Housing Associations
  • Preparing invoices for approval and debiting accounts with fees and charges

In return for your commitment:

Please use this link to see the fantastic benefits available at OSB:

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

  • Previous work experience in an administrative role demonstrating excellent communication skills, both in writing and verbal communication with high levels of attention to detail
  • Strong knowledge of Microsoft Word and Excel
  • Advanced skills in respect of organisation, prioritising workloads and time management

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next

If this sounds like you, please apply now

If shortlisted from your initial application we operate a personalised recruitment process.

Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.

We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

INDLP