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Quality Assurance Manager

4 months ago

London, United Kingdom Membershipbespoke Full time

Quality Assurance Manager
Professional Body - Membership Organisation

3 Days Central London Office Based, 2 Days Home

Basic Salary Up to £33,000 plus travel allowance £2,500 per annum (paid monthly after probation) £7.5% company pension contribution, Life insurance and income protection insurance & 26 days annual leave plus a Discretionary Bonus

Full Time

Our client a professional body – membership organisation is looking for Quality Assurance Managerto join their team.

If you have experience of quality assurance for a professional body, awarding body, university, higher education, further education, private training company, college, charity, membership body, learning centre etc. we would love to hear from you.

The Role of Quality Assurance Manager

We are looking for a Quality Assurance Manager, responsible for the development of our qualifications, CPD and learning resources. Passionate about quality assurance to oversee and monitor the external third parties who deliver training and testing arrangements for our exams.

Duties

Reviewing, monitoring and approving our Accredited Training Partners (ATPs) as well as using our internal software to keep up to date records of ATPs.

Arranging and supporting quarterly ATP Forum.

Liaising with ATPs and candidates about queries on ATPs, exams and eligibilities.

Reviewing and approving our Test Centres as well as using our internal software to keep up to date records.

Selecting Test Centres for audit, undertaking audits and virtual inspections, and maintaining a record of all audits and inspections.

Managing the email inboxes in relation to ATPs and Test Centres

Full training will be given to the successful candidate.

Person Specification

Strong organisation and time management skills, with the ability to prioritise your own workload and work independently.

Good interpersonal skills: you will be liaising with external stakeholders and candidates at all levels.

Judgement skills – the ability to review documentation against relevant criteria and make a judgment on whether the criteria have been met.

Good grammar, spelling, drafting and writing ability.

Strong IT skills – word, excel, and familiarity with databases.

Attention to detail and able to work to deadlines.

As a minimum, A level or level 3 qualification or equivalent level of education.

2+ years’ experience in a professional role involving quality assurance and customer service

To apply for role of Quality Assurance Manager please send your CV.

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