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Collections Account Manager
4 months ago
Location: Sevenoaks
Hours: Monday to Friday, rota between 8am-7pm
Salary: £24,500pa - £27,050pa + Company Benefits
We are currently recruiting for a Collections Account Manager for a fantastic financial services organisation. We are looking for an individual ideally with a background in Collections Credit Control or similar to join their expanding team.
Key Responsibilities:
- Deal with telephone and email queries from customers who are experiencing financial difficulties, finding suitable payment solutions for any missed payments
- Collect card payments, or set up payment plans
- Display compassion and understanding towards customers in vulnerable circumstances, ensuring that all vulnerable or potentially vulnerable customers are managed appropriately
- Accurately record conversations and administrative actions within the relevant systems
- Identify Expressions of Dissatisfaction and potential complaints, recording these accurately and passed to the relevant team
- Review processes which could be automated or enhanced to improve the customer and business
experience, sharing this with your team leader
- Identify and raise any risks with your team leader
Person Specification:
- Strong interpersonal skills, able to establish working relationships at all levels
- Excellent customer service skills
- Comfortable identifying and raising issues
- Appreciates the importance of attention to detail
- Resilient, not derailed by a setback
- Demonstrates a sense of urgency and strong work ethic
- Professional and well presented
Additional Requirements:
- Office hours are between 8am-7pm, shift-based rota
- Hybrid working available after training completed (3 days in the office as a minimum)
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
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