Customer Service Administrator

2 weeks ago


Nottingham, United Kingdom Astute Recruitment Full time
Job Brief:
A well-established business based in central Nottingham are looking for a Customer Service Administrator to join their growing team. As a Customer Service Administrator you will be working on a busy service desk and responding to and dispatching emergency callouts.
The Administrator is responsible for processing all tasks in relation to delivering customer’s scheduled maintenance activities. Communicating via customer portals, email and telephone
Duties include:
* Taking inbound phone calls for the Service General phone line and handling Customer enquiries
* Transferring Purchase Orders on Portals to CMS
* Call logging and raising new orders
* Liaising with Engineers regarding workloads, work not yet completed and assisting as required
* Arranging Engineer and Manager hotel/train/ferry bookings
* Ensuring customer portals and email inboxes are monitored daily to provide same-day responses
* Promoting accurate record keeping of client interaction within the database amongst your team to improve overall communication and effective of delivery
* Compiling daily and weekly reports for circulation within the Senior Leadership Team to keep internal stakeholder informed on team activity
* Take ownership of customers issues and follow problems through to resolution Improve customer service experience, create engaged customers and facilitate organic growth
* Meet all Customer KPI’s with regards to their administration processes
* Managing grids on a daily basis alongside peers to ensure all calls and tasks are dealt with in a timely manner
* Calling customers to book in services on behalf of Engineers
* Demonstrate a proactive approach to work, assisting colleagues in all aspect of their work to meet Customer needs
Skills Required:
* Accuracy at record keeping
* Excellent time management skills
* Ability to work well under pressure and prioritise workload
* Listening skills - to understand exactly what customers require
* Be able to build strong working relationships - internal/external
* Behave in a calm professional and responsible manner
* Problem analysis and problem solving
The Customer Service Administrator will have excellent communication skills and be able to build a rapport with customers. You will also be adaptable and be able to take initiative
In return you will be offered a salary of £24,000 to £26,000 depending on experience. Working hours are Monday to Friday 8:30am - 5:30pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days

  • Nottingham, Nottingham, United Kingdom Customer Service - Social Media - GBR Full time

    Role Purpose:To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.Key responsibilitiesProvide award winning standard service across all contact channels as required through all communication...


  • Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Administrator | Outskirts of Nottingham City Centre | Permanent | Up to £23,000 + Benefits** The role of a **Customer Service Administrator** is to process all tasks in relation to delivering customers scheduled maintenance activities using various communication methods. This is a role that varies between on the phone **CustomerService...


  • Nottingham, United Kingdom Tennants UK Full time

    Job Advert **Customer Service Administrator** Are you someone who loves being in the thick of things; having a handle on everything that is happening with customers and being comfortable with talking to them over the phone? If you are looking for a role where you can take responsibility for customer liaison and management, this role is for you. Tennants UK...


  • Nottingham, Nottingham, United Kingdom Cherry Professional Limited Full time

    Customer Service Administrator | Outskirts of Nottingham City Centre | Permanent | Up to £23,000 + BenefitsThe role of a Customer Service Administrator is to process all tasks in relation to delivering customers scheduled maintenance activities using various communication methods. This is a role that varies between on the phone CustomerService and...


  • Nottingham, United Kingdom Staffline Full time

    **Customer Service / Administrator Nottingham** **Salary 24K-26K** On behalf of my client, a successful vehicle rental company are looking to appoint a Customer Service Administrator to join their Vehicle rental business team based in Nottingham. **The Role** - Effectively looking after the fleet operations and administration of the branch - Coordinating...


  • Nottingham, United Kingdom Quality Service Recruitment Full time

    Immediate starts available for experienced customer service administrators to join a well - known company. Your role will be: - Acknowledging and processing customer enquiries, including complaints. - Managing orders to outside suppliers for artwork, tooling and outwork. - Learning to know our products well enough in order answer questions, or to pass the...


  • Nottingham, Nottingham, United Kingdom 2Fawcett Recruitment Full time

    Role: Customer Service AdministratorSalary: £24,000Location: NottinghamType: Full-time, PermanentOverview2fawcett are recruiting for a Customer Service Administrator, to join a company located in Nottingham on a full-time, permanent basis.The Role & Responsibilities of the Customer Service AdministratorThe Customer Service Administrator will be responsible...


  • Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Administrator | Outskirts of Nottingham City Centre | Up to £22,000 + Benefits **The role of a **Customer Service Administrator** is to process all tasks in relation to delivering customers scheduled maintenance activities using various communication methods. This is a role that varies between on the phone **CustomerService and...


  • Nottingham, United Kingdom 2Fawcett Recruitment Full time

    2fawcett are recruiting for a **customer service administrator** to join our client in Nottingham on a **full-time, permanent** basis. The role & responsibilities: Taking inbound phone calls for the Service General phone line and handling customer enquiries Call logging and raising **new orders** Improving **customer service** experience, create engaged...


  • Nottingham, United Kingdom 2Fawcett Recruitment Full time

    2fawcett are recruiting for a **customer service administrator** to join our client in Nottingham on a **full-time, permanent** basis. The role & responsibilities: Taking inbound phone calls for the Service General phone line and handling customer enquiries Call logging and raising **new orders** Improving **customer service** experience, create engaged...


  • Nottingham, United Kingdom 2Fawcett Recruitment Full time

    2fawcett are recruiting for a **customer service administrator** to join our client in Nottingham on a **full-time, permanent** basis. The role & responsibilities: Taking inbound phone calls for the Service General phone line and handling customer enquiries Call logging and raising **new orders** Improving **customer service** experience, create engaged...


  • Nottingham, United Kingdom Astute Recruitment Full time

    Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Administrator to join their growing team. As a Customer Service Administrator you will be working on a busy service desk and responding to and dispatching emergency callouts. The Administrator is responsible for processing all tasks in relation to...


  • Nottingham, United Kingdom Astute Recruitment Ltd Full time

    Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Administrator to join their growing team. As a Customer Service Administrator you will be working on a busy service desk and responding to and dispatching emergency callouts. The Administrator is responsible for processing all tasks in relation to...


  • Nottingham, United Kingdom Astute Recruitment Full time

    Job Brief:A well-established business based in central Nottingham are looking for a Customer Service Administrator to join their growing team. As a Customer Service Administrator you will be working on a busy service desk and responding to and dispatching emergency callouts.The Administrator is responsible for processing all tasks in relation to delivering...


  • Nottingham, United Kingdom Harper Recruitment Group Full time

    **Customer Service Administrator** **Location: North Nottingham** **Hours: Monday to Friday, 9:00 am - 5:00 pm** **Hourly Rate: £10.90** Are you a skilled communicator with a passion for providing exceptional customer service? Join our client, a highly regarded mail order company, as a Customer Service Administrator during a busy seasonal...


  • Nottingham, United Kingdom Vertu Motors Full time

    **About us** Part of Vertu Motors Plc and with more than 20 years of experience supplying vehicles to the taxi and private hire industry (PHV), The Taxi Centre is not only one of the best-known vehicle suppliers in the market, but also the most respected. The many thousands of vehicles that have been delivered to customers throughout the UK are testimony to...


  • Nottingham, United Kingdom Office Angels Full time

    Job Title: Customer Service Administrator Location: Nottingham City Centre (hybrid - 60% office, 40% home) Contract Details: - Contract Type: Ongoing Temporary - Start Date: ASAP - End Date: End of September (possibility of extension) - Contract Length: 3 months initially - Working Pattern: Full Time Rate: £12.27 per hour About Our Client: Our...


  • Nottingham, United Kingdom Harper Recruitment Full time

    Customer Service AdministratorContract: Maternity cover until July 2025Location: North NottinghamHours: Monday to Friday, 9:00 am - 2:30pmHourly Rate: £11.44phAre you a skilled communicator with a passion for providing exceptional customer service? Join our client, a highly regarded mail order company, as a Customer Service Administrator processing customer...


  • Nottingham, United Kingdom Harper Recruitment Full time

    Customer Service AdministratorContract: Maternity cover until July 2025Location: North NottinghamHours: Monday to Friday, 9:00 am - 2:30pmHourly Rate: £11.44phAre you a skilled communicator with a passion for providing exceptional customer service? Join our client, a highly regarded mail order company, as a Customer Service Administrator processing customer...


  • Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Administrator - Colwick, Notts - 12 month FTC- £21k per annum **Cherry Professional are currently recruting for a forward thinking and innovative telecommunications company in East Nottingham. The role of **Customer Service Administrator** is to provide sound and knowledgeable advice and support to their loyal and ever-growing...