Customer Solutions Engineer

2 months ago

Greater London, United Kingdom Aquent Full time

Job Title: Customer Solutions Engineer(Chrome Enterprise Customer Engineer)

Client Location: London(Hybrid)

Starting: Asap

Pay Rate: £318.72 per day(PAYE Inside IR35)

Duration: 6 months


As a Customer Solutions Engineer , you will be responsible for solving complex customer challenges by applying cutting-edge technology to real-world scenarios. This role bridges the gap between business needs and technical capabilities, ensuring that customers can leverage cloud, AI, and other advanced solutions effectively. You will work closely with cross-functional teams, including sales, product management, and engineering, to create customized solutions that address customer needs.


Required Skills:

  • Core Tech role related knowledge.
  • Knowledge of one or more core tech area including Web Tech, Data/Big Data, Systems Admin, Machine Learning, Systems Design, Networking, Large Dataset Processing, Video/Mobile, data analysis, Cloud, Containers, Telecoms, Video, Hardware/Low Level, Android OS, Chrome OS, Mobile, Auto, Wearables , or other specialities to be determined by hiring manager.
  • Technical support ticketing system (familiarity with support ticketing systems),
  • VDI infrastructure (knowledge of VDI systems such as Cameyo, Citrix or horizon),
  • Windows domain administration (knowledge of Active Directory, EntraID),
  • Enterprise customer engagements(experience working with enterprise customers).


RESPONSIBILITIES:

  • Deliver end-to-end solution architecture for client challenge.
  • Work on recurring challenges that require a scaled solution.
  • Make decisions within a work stream and manage stakeholder decisions autonomously, with direction from senior peers or manager only when needed.
  • Source and engineer solutions to complex customer challenges.
  • Manage relationships with senior internal and external stakeholders.
  • Skillfully communicate business goals and impact to customers goals.
  • Responsibly own launch processes, data compliance, and legal issues.Expertise
  • Recognize patterns and plan solutions that can be reused by others.
  • Contribute to team initiatives by acting as an expert resource for product area (e.g., Retail, YouTube, Infrastructure, or. OEMs, ODMs, 3PL).


Client Description:

Our Client is a multinational technology company, specialising in Internet-related services and products; including online advertising technologies, search engine, cloud computing, software, and hardware. The atmosphere is relaxed with a diverse and innovative culture. Opportunities for growth and progression and networking with like-minded people across the business and beyond.


Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

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