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Admin Officer/CVP Clerk

4 months ago

Leicester, United Kingdom Brook Street Full time
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
We are currently recruiting for an Admin Officer/CVP Clerk to work with one of our fantastic Public Sector clients in Leicester city centre
This an 8-month temporary position initially, with good chance of extension but one in which you would be able to gain valuable exposure/experience working within the Public Sector.
If you have worked within the public sector before this would be advantageous but not essential. If you have transferable experience, then we would love to hear from you.
37 hours per week between the hours of 8.00am - 5.30pm Mon - Fri
Pay rate £11.88 per hour
As an Admin Officer/CVP Court Clerk you will be the first point of contact for users of our court services, and you will be assisting them with various queries relating to their cases, supporting them with their applications as well as ensuring cases are progressing in line with service needs.
Duties to include;
" Conducting hybrid hearings including CVP and in-person
" Admin duties
" Computer input
" Preparing Cases
" Dealing with telephone calls and correspondence
Ideal Candidates will demonstrate the following attributes:
" An ability to guide our customers in a professional and friendly manner using a variety of digital channels (telephony, email and webchat)
" Good command of the English language and the ability to explain complex information in simple accessible terms for the user to understand
" Good organisational and time management skills
" Strong emotional intelligence, to be able to understand callers needs and provide excellent customer service in line with HMCTS policy
" Team player who is keen to support others whilst managing their own work load
If you feel that this role is one that would interest you and you have the right attributes, then please apply online and you will be contacted if you are successful.
This position offers a great opportunity to acquire valuable experience in the Public Sector and broaden your skills - why not apply online today Should your application be successful, we will promptly get in touch to discuss the next steps. Successful applicants will be contacted within 5 days. If you don't hear from us within this period, we encourage you to explore other exciting roles with Brook Street.
If selected, candidates must have an in-date and valid passport and undergo security and reference checks.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in.We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group