Claims Processing Assistant
2 weeks ago
About the Role
We are seeking a detail-oriented administrative professional to join us as a Claims Processing Assistant. This role will focus on assisting members of Britannia P&I, The Wren Insurance Association and The Griffin Insurance Association with the payment and processing of claims.
The Claims Processing team is a friendly team of 7 in London reporting to the Head of Claims Processing. The team oversee a variety of claims across all international offices and provides an opportunity to liaise with other departments including Underwriting, Claims, Finance and 3rd parties.
The role reports to the Head of Claims Processing.
The role would suit a numerate individual who has excellent communication skills and a good understanding of business systems and processes within a regulated environment.
We have a hybrid working policy, however, the role holder may be required to work full-time in the office during the 4 first weeks of the induction period.
Your Responsibilities
- Process third-party invoices and recoveries
- Raise debit notes to Members
- Review Member claims and raise corresponding credit notes
- Maintain supplier contact details/add new contact details onto the relevant system
- Respond to Members and Correspondents queries by telephone and email
- Develop a good understanding of processes and procedures, ensuring that we are adhering to our policies and SLAs
- Conduct sanction checks and call-back procedures for new bank accounts
- Assist with ad-hoc and quarterly reports
- Ad hoc duties as required
About You
Knowledge/Experience
- A minimum of 2 years of administration, claims or data processing experience in a regulated environment is essential
- Experience of working in the Insurance industry is desirable
- Ability to learn and work with Business Systems
- Financial literacy and ability to demonstrate aptitude for working with numbers
- Computer literate and familiar with all MS Office packages (Outlook, Word, Excel, PowerPoint etc)
Qualifications/Education
- GCSE Maths (Grades A-C) or equivalent
Competencies
- Attention to detail – ability to review documents and ensure accuracy
- Communication – excellent written and verbal communication skills
- Organised and methodical – ability to organise and produce work of a high standard under time pressure
- Teamwork – willing to work as part of a team and to assist colleagues as necessary
About Us
Tindall Riley manages three insurance businesses. The Britannia Group (Britannia P&I ), a mutual club that provides protection and indemnity (‘P&I’) insurance and freight, demurrage and defence (‘FD&D’) cover to shipowners and charterers around the world. The Griffin Insurance Association Limited (Griffin), an insurance mutual that provides professional indemnity insurance to broking firms and MGAs around the world. The Wren Insurance Association Limited (Wren), an insurance mutual that provides professional indemnity insurance to architectural practices operating in the UK and overseas. Today, we employ over 300 people globally across 9 offices and have a shared commitment to providing exceptional insurance services for our Members worldwide.
We can offer you a competitive salary and a varied benefits package. We have a hybrid working policy, three days from the office and two days remotely.We are proud of our friendly workplace culture, where we offer ample opportunities to socialise and prioritise wellbeing.
We are committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Tindall Riley.
To find out more visit our websites: tindallriley.co.uk , britanniapandi.com , griffin-insurance.co.uk , wrenmutual.co.uk
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