Collections Advisor
2 months ago
Salary - 30k DOE, plus bonus scheme
Our Client is a financial services company based in Glasgow that provides consumer finance and loan servicing solutions for clients in the Motor Finance and Education and Training sector. The business is entering a period of expansion and we now have a fantastic opportunity for an experienced Operations Advisor to join our team.
The Role
Working as part of a small dedicated team, you'll provide first class service to our clients and customers as well as supporting the Operations Manager by carrying out a broad range of duties including:
* Answering telephone calls and dealing with customer and client queries
* Dealing with customer communications via email and letter and managing as appropriate
* Processing loan applications and customer and client payments
* Managing various banking processes including BACS, DD postings, cancellations and reconciliations
* Liaising with and providing information to various third parties including Credit Reference and Fraud Prevention Agencies
* Assisting the Operations Manager with the production of meaningful Management Information to assist key internal and external stakeholders
* Providing administrative support to the Operations Manager as required
You'll have a minimum of two years' experience within an Operations/Senior Customer Service Advisor role within a Financial Services/Contact Centre environment, strong administration skills and good written and verbal communication skills. You should have a proven track record of providing service excellence, strong attention to detail, good PC skills and be flexible and adaptable in your approach to work.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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