Cruise Sales Assistant

2 weeks ago

Sunderland, United Kingdom Hays Travel Ltd Full time
Ensuring that the company’s high standards are maintained by delivering exceptional customer service in order to maximise sales and overall profitability. You will be passionate about finding every customer their ideal holiday and provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products in order to achieve both individual and team sales targets .You will effectively adapt your selling style by building a rapport whether over the telephone, email, social media & live chat to meet your client's individual needs.
What will be your key responsibilities?
Maximising sales and delivering excellent customer service
Assist with the effective day-to-day operation of the department
Identify and meet customers’ needs by offering professionalism and first class customer service
Participate in promotional events and activities to increase exposure of the team
Ensure that excellent customer service experience is provided at all times
Attend meetings, conferences and other promotional events as required
Effectively perform administrative duties, including dispatching customer documents, online check-in & booking amendments
Assisting on Social Media to convert enquiries to bookings
What competencies we are looking for?
Ability to work towards individual and team sales targets
Excellent communication and customer service experience
Good accuracy and numerical skills with the ability to understand and interpret financial statistic
Enthusiasm and positive attitude with a commitment to contribute to the growth of the business and to assist with the development of its employees to maximise job satisfaction and performance
IT software packages including Microsoft Office and Outlook as well as in-house travel booking systems
File management skills
Web navigation skills
E-mail management skills
Scanner knowledge
What experience we are looking for?
At least 3 years travel agency sales experience with a proven sales record
Excellent travel product knowledge with a good working knowledge of tour operator systems
About Us
As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
Our values
Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
Supportive
Motivational
Innovative
Loyal
Excellence
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays

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