Customer Service Advisor German Speaker

2 weeks ago

Manchester, United Kingdom WEX Europe Full time
CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING / MANCHESTER / HYBRID 1 DAY PER WEEK IN THE OFFICE MINIMUM / £25,000 & GREAT BENEFITS
Exciting new opportunity for an experienced Customer Service professional, with German language skills to join a dynamic organisation with an excellent reputation.
WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX is fleet, corporate and health payment solutions provide its customers – comprising small businesses, large fleets and corporations – with unparalleled security and control across a wide spectrum of business sectors.
Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor (German Speaker) to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation.
What’s on offer?
* Competitive salary of £25,000
* Annual company bonus
* 37.5-hour week – Monday to Friday, no evenings or weekends
* Hybrid working (1-2 days per week in the Manchester office)
* Industry leading pension scheme
* 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays
* Private Medical
* Cycle2Work Scheme and GymFlex
* Life assurance and Income protection
* Discounts & perks platform
* Employee wellbeing
* Continuous training, coaching and development within a helpful and encouraging environment
Key Responsibilities of the Customer Service Advisor (German Speaker):
* Advise Sales of customers commercial queries
* Investigate transaction declines & velocity queries
* Liaising with all staff both in Manchester and in European Offices
* Chargebacks, Copy Invoice Requests, Transaction Queries
* Produce Copy Invoices on request
* Provide on-going support to colleagues and highlight training requirements to Team Leader
* Answer phone calls with set criteria and within parameters set out by the Company
* Carry out data entry for Customers & Cards
* Forward customer payment concerns to Credit Collections immediately
* Provide support to customers using website/systems provided
Experience you'll bring:
* Previous experience in similar Customer Service role
* Fluent German speaker
* Ability to mentor, develop & improve skills of others
* Adaptable to organisational change requirements
* Excellent communication skills (written and verbal)
* Establish and maintain co-operative and effective working relationships
* Self-motivated, organised and can work on own initiative
What's next?
If you have the skills and passion to take on this Customer Service Advisor – German Speaking role, we would love to hear from you. APPLY NOW for immediate consideration

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