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Customer Service Advisor

4 months ago

Manchester, United Kingdom WEX Europe Full time €25,000

CUSTOMER SERVICE ADVISOR - GERMAN SPEAKING / MANCHESTER / HYBRID 1 DAY PER WEEK IN THE OFFICE MINIMUM / GBP25,000 & GREAT BENEFITS
Exciting new opportunity for an experienced Customer Service professional, with German language skills to join a dynamic organisation with an excellent reputation.
WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX is fleet, corporate and health payment solutions provide its customers comprising small businesses, large fleets and corporations with unparalleled security and control across a wide spectrum of business sectors.
Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor (German Speaker) to join our team supporting customers across Europe. Competitive salary of GBP25,000
~ Annual company bonus
~5-hour week Monday to Friday, no evenings or weekends
~ Hybrid working (1-2 days per week in the Manchester office)
~ Industry leading pension scheme
~25 days holiday plus bank holidays - with the opportunity to purchase additional holidays
~ Private Medical
~ Cycle2Work Scheme and GymFlex
~ Life assurance and Income protection
~ Discounts & perks platform
~ Continuous training, coaching and development within a helpful and encouraging environment

Key Responsibilities of the Customer Service Advisor (German Speaker):

Advise Sales of customers commercial queries
Provide on-going support to colleagues and highlight training requirements to Team Leader
Answer phone calls with set criteria and within parameters set out by the Company
Carry out data entry for Customers & Cards
Forward customer payment concerns to Credit Collections immediately
Provide support to customers using website/systems provided
Previous experience in similar Customer Service role
Fluent German speaker
If you have the skills and passion to take on this Customer Service Advisor German Speaking role, we would love to hear from you. APPLY NOW for immediate consideration.
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