Head of Sales and Operations, Manager

4 weeks ago

Camden Area, United Kingdom Lids Full time
About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.nWe currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.nThe company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

Head of Sales and Operations Europe, Manager (Lids International)

OverviewnLids is looking for a Head of Sales and Operations to oversee and develop our store teams across Europe for current brands (Lids, NBA, PSG) as well as potential future brands and projects. This person will be responsible for driving the sales team to beat top and bottom-line targets, ensure operational excellence, and drive our international expansion strategy across Europe.

Job Duties/ Responsibilitiesnstore sales teams and coach District Sales Managers to meet or exceed Sales, KPIs and Profitability targets. Monitor and achieve physical store performance goals. Drive adjustments to strategies and tactics as necessary to achieve goals.nand executes physical store strategy in alignment with overall strategy and priorities. Ensure strategy translates to regional strategies and vice-versanand implement operational standards, policies, and procedures, execute transactions efficiently and effectively, and assist in the operation of retail stores across Europe as well as training the team and following up on operational KPIsnwith Head Office UK teamnof EU, on P&L targets, direction & visionnteam to maximize stores’ commercialityn& Facility manager, to ensure stores have a strong look & feel and customer experiencenand Facility department on health and safety across the storesnof Marketing to align and capitalize on key and local momentsnof VM to ensure top notch presentation in storenDepartment on salary increases and workforce planning.nand maintain a realistic Succession Plan. Anticipate the needs of the region and Company, while strategizing to prepare for all scenariosnMonitors and enhances employee engagement across all stores and develops strategies and tactics to address opportunities and issues.nand drive international expansion strategy which would include recommending countries, cities and specific locations for expansion team to investigate in real estate opportunitiesnP&L for a portfolio of Lids brands, including Paris Saint-Germain, Lids, Lids Locker Room, Lids Hat Drop, and additional special projects.nOther P&L responsibilities include analyzing and managing travel/meeting/maintenance and repairs/supplies expenses. In addition, they will maintain and foster a culture of excellence, professional execution, exemplary ethics, inspire and exhibit a sense of urgency and productive collaboration.nLead workforce & labor management for the brand implementing a road map for the brand to continuously improve effectiveness in labor planning, scheduling and simplify the processes at the store level through use of technology or process enhancement.

RequirementsnBachelor’s degree or equivalent experiencen5+ years of retail and management experiencenBilingual, with preference for English and French fluencynExperience conducting business in UK, France or other European Union countries.nExperience building operational teams and processesnStrong People leadership skillsnCritical thinking/Analytical skillsnBias for action and sense of urgencynAbility to navigate and lead through ambiguity and rapid changenGrowth mindsetnStrong communication and interpersonal skills and belief in teamworknDemonstrated leadership skills with ability to drive results through team

EEO Statement:nHat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice to Applicants:nIn connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?nApplicants who require accessibility assistance to submit an employment application, please email us at A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.

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