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Customer Engagement Officer

3 months ago

Horsham, United Kingdom Cenergist Full time
Customer Engagement Officer
Horsham, West Sussex (Site-based with occasional travel to other sites)
About Us
We provide water efficiency solutions for the domestic, commercial, and agritech sectors. Our work in the UK involves partnering with leading water companies and local authorities to reduce residential water consumption, improving over 20,000 homes each year. Our patented ‘Control Flow’ water efficiency technology is widely used by our clients.
Additionally, we manage water efficiency projects in Care Homes, Student Accommodation, Leisure Centres, and Hotels. In 2023, we launched a consumer offering to sell and install our products directly to homes across the UK, helping homeowners save an average of £380 per year on water and heating.
We are now looking for a Customer Engagement Officer to join us on a full-time, permanent basis.
The Benefits
- Salary of £30,000 per annum
- 25 days annual leave (plus Bank Holidays)
- Hybrid/Flexible working
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- Wellness programme
This is an exciting opportunity for a customer-facing professional to take the next step in their career with our innovative organisation.
You’ll have the chance to make a tangible impact on our customers' sustainability efforts, empowering them with essential energy efficiency solutions and making a real impact in the fight against climate change.
What’s more, with our commitment to professional development, you'll have opportunities to advance and take on new challenges, all whilst helping to build a more sustainable future.
So, if you want to further your career whilst developing your expertise in a growing field, read on and apply today.
The Role
As a Customer Engagement Officer, you will be a key part of our ever-growing Water Team, acting as the first point of contact for new and potential customers.
Specifically, you will conduct internal survey assessments, secure installation appointments and ensure exceptional customer satisfaction.
Managing your diary to achieve appointment targets, you’ll provide tailored water efficiency advice and oversee the installation process from initial assessment to customer follow-up.
Your role will also involve:
- Carrying out Home Water MOTs
- Taking water meter readings and flow rate measurements
- Identifying suitable pipework or meter chambers for a Control Flow device to be fitted
- Ensuring our job management system is completed with sufficient information
- Updating our CRM system
About You
To be considered as a Customer Engagement Officer, you will need:
- Customer service experience
- Great communication skills
- A full, valid driving licence and access to a vehicle with business insurance
We plan to begin interviewing for this position from 21st August 2024.
Other organisations may call this role Customer Care Co-ordinator, Customer Relations Officer, Customer Service Executive, Customer Service Rep, Customer Service Representative, Customer Experience Officer, Customer Success Officer, or Customer Liaison Officer.
Webrecruit and Cenergist are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to join us as a Customer Engagement Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency