Customer Services Advisors

3 weeks ago

Milton Keynes MK HG, United Kingdom Volkswagen Financial Services (UK) Limited Full time
Customer Services Advisors - Multiple Vacancies - Milton Keynes

Customer Service Advisor - multiple vacancies

Hybrid Role - Milton Keynes

Salary Starting from £23,200 (FTE) + 27 Days Holiday + Generous Benefits

Closing Date: 31st December 2024

Roles available:

  • Full time contracts - 35 hours per week ending December 2025
  • Part time contracts - 27 hours per week ending July 2025
  • Part time permanent - 21 hours per week

Start date for this role is 3rd March 2025 , training can take up to 8 weeks which will be office based everyday Monday-Friday 9-5pm. Any part time candidates need to make sure they can complete training on a full-time basis.

About our team:

Think this is just Customer Services? Think again

Our UK Customer Services function services the needs of over 1m customers a year, providing frontline support for consumers of our Retail Finance and Aftersales products. We're proud to represent many of the leading automotive brands in the world. It's our job to make sure that every interaction is as simple and enjoyable as possible. To bring this to life, our Customer Promise is -

We listen. We're open and honest. We focus on you. We take ownership and act.

So we're looking for people that can support this promise - if this sounds like you, read on

What you'll be working on:

We provide high-quality Customer Services throughout the lifetime of customers finance agreements. Throughout finance application process to end of contract - and everything in between We have a key role to play in supporting and influencing long term customer loyalty, so it's vitally important that the support we give our customers is of the highest standard. You'll be dealing with enquiries and requests of varying complexity and using a range of different systems and processes to help deliver important aspects of our customer journey.

Your day to day:

  • Responding to enquiries, mainly by phone and email.
  • Entering / handling customer data, ensuring that processing procedures and response time guidelines are followed, with speed and accuracy.
  • Close liaison with all other departments within VWFS.
  • Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role.
  • Administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle.
  • Accurately updating relevant systems with details of account activity.
  • Working within agreed authority levels taking ownership of the issue but referring to higher authority when required.
  • Being adaptable to switch across different processes as there will be a requirement for this
  • Responding on email/admin queries and using telephony skills as a 'one and done' to get the right customer outcomes
  • Taking responsibility for ensuring that excellent customer service is delivered at all times
  • Ensure clarity and understanding of a customers' requirement by providing proactive customer service, with excellent industry and product knowledge.( Customer or retailer **)
  • Monitoring, diarising and completing daily administration tasks.

Desired Skills and Experience:

  • Comfortable speaking with customers on the phone
  • Sense of urgency and motivated to respond swiftly
  • Adaptable approach in moving between different teams and processes
  • Continual learning mind set
  • PC Literate
  • Excellent written and spoken communication capabilities
  • Strong customer service focus is essential
  • Ability to demonstrate systematic thought processes
  • An understanding of the Data Protection Act and Consumer Credit Act is desirable
  • Ability to communicate and negotiate effectively both verbally and written.
  • Attention to detail with a high degree of accuracy.
  • A strong team player with the ability to work under pressure and meet strict deadlines.

What's in it for you?

  • Salary Starting from £23,200 (FTE)
  • Access to our Company Car discounted loan car scheme - contract dependant
  • Discretionary bonus
  • 27 days holiday (Pro rata) + Bank Holidays - some roles will specifically require bank holiday working and shifts -between 8am-8pm
  • Free parking onsite
  • Access to an exclusive deals and discounts website plus so much more
  • The potential to earn more as you learn with colleagues being rewarded as they master new processes.

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer. The hybrid working policy can be applied differently at departmental level as the role requires. We would also expect new colleagues joining us to work from the office for the entirety of their training period until competent in role.

  • Customer Advisor

    6 days ago

    Milton Keynes, MK15 8HG, United Kingdom Volkswagen Financial Services (UK) Limited Full time

    Customer Advisor - Fleet - Milton Keynes Customer Advisor - Fleet Hybrid Role - Milton Keynes Part Time Permanent - 31 hours per week Salary Starting from £23,200 (FTE) + 27 Days Holiday + Generous Benefits Closing Date: 3rd January 2025 VWFS|FLEET is dedicated to the delivery of a comprehensive range of products and services, specialising in the...

  • Senior Collections Advisor

    6 days ago

    Milton Keynes, mk15 8hg, United Kingdom Volkswagen Financial Services (UK) Limited Full time

    Senior Collections Advisor - Milton Keynes Senior Collections Advisor Milton Keynes Salaries start at £26,447 + Excellent Benefits Full Time Permanent Close date: 6th January 2025 We're currently recruiting for a Senior Collections Advisor to join our Customer Operations team in Milton Keynes. You'll be working in a great team, for an iconic brand...

  • Senior Collections Advisor

    4 hours ago

    Milton Keynes, mk15 8hg, United Kingdom Volkswagen Financial Services (UK) Limited Full time

    Senior Collections Advisor - Milton Keynes \Senior Collections Advisor Milton Keynes Salaries start at £26,447 + Excellent Benefits Full Time Permanent Close date: 6th January 2025 We're currently recruiting for a Senior Collections Advisor to join our Customer Operations team in Milton Keynes. You'll be working in a great team, for an...

  • Collections & Recoveries Advisor - Milton Keynes

    3 weeks ago

    Milton Keynes, MK15 8HG, United Kingdom Volkswagen Financial Services (UK) Limited Full time

    Collections & Recoveries Advisor - Milton Keynes Collections and Recoveries Advisor Full Time Permanent and Full Time Fixed Term Contract until January 2026 available. Milton Keynes (Hybrid) Salary from £24,327 (FTE) - 27 days holiday, plus bank holidays, company car scheme and so much more Closing Date: 31st December 2024 Volkswagen Financial...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£26,937.00 per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£25k - £26k per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£28,767.00 per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Credit Assessment Advisor

    1 month ago

    Milton Keynes, mk15 8hg, United Kingdom Volkswagen Financial Services (UK) Limited Full time

    Credit Assessment Advisor - Milton Keynes Credit Assessment Advisor Full Time Permanent role Salary from £26,447, 27 days holiday plus bank holidays, Company Car, onsite parking and wellbeing centre, lifestyle discounts and so much more! Closing Date: 17th December 2024 As a Credit Assessment Advisor you will gain great exposure to our sales and...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom 360 Resourcing Solutions Full time

    **Customer Service Advisor** **Full Time/Permanent - Immedite start** **£27,000 basic + Bonus, OTE £32,400** **Milton Keynes** My client is looking for a **Customer Service Advisor **to join their team based in **Milton Keynes**. Paying a basic salary of **£27,000** with a bonus of up to 20% (£5400, throughout the year) **What you can expect in...

  • Driver / Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor / Driver **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£25k - £26k per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for...

  • Customer Service Advisor

    6 days ago

    Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

    An exciting temporary opportunity for a Customer Complaints Advisor. The working hours are Monday to Friday on a rotating shift pattern between 9AM - 11PM You will be required to also work 1 weekend day every other weekend. Working within a Head Office function as part of a customer service team. Hybrid Role after 1st week of training - 2 days in the...

  • Customer Service Advisor

    4 weeks ago

    Milton Keynes, United Kingdom Mixxos Group Full time

    Job Title: Customer Service Advisor Salary: £26,000 to £27,000 Location: Central Milton Keynes Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme Do you have a passion for delivering excellent customer service? We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team. In...

  • Customer Service Advisor

    4 weeks ago

    Milton Keynes, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Salary: £26,000 to £27,000 Location: Central Milton Keynes Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme Do you have a passion for delivering excellent customer service? We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic...

  • Customer Service Advisor

    3 weeks ago

    Milton Keynes, United Kingdom Mixxos Group Full time

    Job Title: Customer Service AdvisorSalary: £26,000 to £27,000Location: Central Milton KeynesBenefits include: Hybrid working, Monday to Friday and flexible benefits schemeDo you have a passion for delivering excellent customer service?We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team.In this role...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    3 days ago

    Milton Keynes, United Kingdom Matt Burton Full time

    Fantastic opportunity for a Customer Service Advisor for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    6 days ago

    Milton Keynes, United Kingdom Matt Burton Associates Full time

    Fantastic opportunity for a Customer Service Advisor for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of...

  • Customer Service Advisor

    2 days ago

    Milton Keynes, United Kingdom Atlantic Data Ltd Full time

    **Atlantic Data** Founded in 2000 and based in Milton Keynes, Atlantic Data provides IT business solutions to a range of SMEs and large organisations. Together with our development team in India, we’ve become the UK’s largest provider of online criminal background checks (known as DBS checks), providing our clients with pain free and efficient...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...