Victim and Witness Care Officer

3 weeks ago


Leamington Spa Warwickshire, United Kingdom Warwickshire Police Full time

Victim and Witness Care Officer

 

Location: Leamington Justice Centre

Temporary Post until 12-Aug-2025

Full Time

 

The closing date for this post is 12 midday on Thursday November 7th 2024

Those currently eligible on the redeployment register will be given prior consideration.

 

The main purpose of the role is to provide appropriate support to victims and witnesses of offences which are subject of a court hearing.

 

 

Main Responsibilities:

 

To act as a point of contact for victim and witnesses from charge through to sentencing, providing the appropriate level of information in a timely manner in line with existing requirements

 

To provide an enhanced level of care and service from entry of a not guilty plea, in line with the Victims Code and based on the individuals

 

To ensure the relevant needs and risk assessment is completed and that any findings are understood by relevant partner agencies

 

To liaise with the Crown Prosecution Service and Her Majesty’s Courts and Tribunal Service as necessary to ensure victim and witness attendance at court

 

To provide the victim and witness details of the appropriate third party support available (including Victim Support)

 

When directed, to provide assistance to specialist Local Policing and Protective Services units that support victims and witnesses

 

To maintain the relevant information on IT systems, complying with requirements and data protection principles

 

To provide updates and outcomes to victims and witnesses in a timely manner through use of available channels

 

To continually review and offer suggestions for the improvement of the service offered by the existing team, using new and innovative working practices

 

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required

 

 

Knowledge:

 

Educated to A level or equivalent qualification

 

 

Experience:

 

Experience of working within a customer care environment

 

 

Key Skills:

 

Excellent customer service skills.

 

Ability to build appropriate relationships and provide support, to individuals dealing with emotional/traumatic issues.

 

Good oral and written communication skills including the ability to impart critical information and support a third party through remote means (telephone, digital and/or online)

 

Ability to work under pressure and to manage and prioritise workload.

 

Good telephone/Digital Communication skills.

 

Competent in use of IT, including Windows packages or equivalent

 

 

Special Conditions

 

Working hours between 0700 and 1700hrs within the Flexi- time scheme with a requirement to work outside of core office hours (0800-1600) on a rota as required.

 

Exposure to distressing material

 

 

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

 

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

 

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals.



  • Leamington Spa, Warwickshire, United Kingdom Warwickshire Police Full time

    Main Responsibilities:The role of Victim Care Officer involves providing appropriate support to victims and witnesses of offences subject to a court hearing.Key Responsibilities:Act as a point of contact for victims and witnesses, providing timely information in line with existing requirements.Provide enhanced care and service from entry of a not guilty...

  • Crown Court Clerk

    5 months ago


    Leamington Spa, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 339320**Salary**: - £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- MOJ Grade EO**Contract type**: - Fixed term - Loan**Length of employment**: - For a period of up to 18 Months**Type of role**: - Operational Delivery**Working pattern**: -...

  • Crown Court Clerk

    5 months ago


    Leamington Spa, United Kingdom Ministry of Justice Full time

    Salary 1 - £27,223 - £28,613 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Leamington Spa Building/Site 1 - WARWICKSHIRE JUSTICE CENTRE LEAMINGTON SPA, CV32 4EL Grade 1 - EO Organisation Grade for MoJ 1 - EO Post Type 1 - Fixed Term, Loan Duration of appointment 1 - Up to 18...


  • Leamington Spa, Warwickshire, United Kingdom The Care Bureau Full time

    Job Title: Community Care SpecialistAbout the Role:As a Community Care Specialist, you will be responsible for providing high-quality care and support to individuals in their own homes. You will work as part of a team to deliver a person-centered approach, focusing on the client's recovery and independence.Key Responsibilities:• Providing personal care,...


  • Leamington Spa, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 302971**Salary**: - £23,637 - £29,046- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...


  • Leamington Spa, Warwickshire, United Kingdom The Care Bureau Full time

    Position – Community Care ResponderHours – Guaranteed 30 hours per week with shift patterns of 7:00am till 2:30pm and 3:30pm till 10:00pm, 2-week rolling rota with alternate weekendsLocation – Leamington and WarwickAt The Care Bureau, we're committed to providing exceptional care services to individuals in their own homes. As a Community Care...


  • Leamington Spa, United Kingdom Warwickshire Police Full time

    **Performance and Warrants Officer** **Leamington Justice Centre** **Permanent Contract** **Full Time** - **Salary (£27,789.00 - £29,874.00)**_ **Those currently eligible on the redeployment register will be given prior consideration.** The main purpose of the role is tointerrogate IT systems and analyse performance data to support the Department in...

  • Chief Medical Officer

    1 month ago


    Leamington Spa, Warwickshire, United Kingdom Coventry & Warwickshire Integrated Care Board Full time

    We are seeking a visionary and dynamic Chief Medical Officer (CMO) to join the executive leadership team of Coventry and Warwickshire Integrated Care Board (ICB). The CMO will play a pivotal role in developing and delivering the long-term clinical strategy of the ICB, ensuring alignment with the goals of partner organisations and fostering collaboration to...


  • Leamington Spa, Warwickshire, United Kingdom Care New England Health System Full time

    In this role as a Radiology Aide Front Office, you will be responsible for receiving patients and processing their records for Diagnostic Imaging.About the Role:This is a dynamic opportunity to join Care New England Health System's team of professionals dedicated to delivering high-quality patient care.Responsibilities:Deliver exceptional patient care and...

  • Treatment Coordinator

    5 months ago


    Leamington Spa, United Kingdom Ascent Dental Care Full time

    **Dental Treatment Coordinator - Leamington Spa** **Exciting Opportunity: Become the Patient Journey Ambassador at our Cutting-Edge Dental Practice!** Are you a natural-born communicator with a passion for creating exceptional patient experiences? If so, we have the perfect role for you as a Treatment Coordinator at our innovative dental practice! Our role...

  • Treatment Coordinator

    5 months ago


    Leamington Spa, United Kingdom Ascent Dental Care Full time

    **Dental Treatment Coordinator** **Exciting Opportunity: Become the Patient Journey Ambassador at our Cutting-Edge Dental Practice!** Are you a natural-born communicator with a passion for creating exceptional patient experiences? If so, we have the perfect role for you as a Treatment Coordinator at our innovative dental practice! Our role would be full...


  • Leamington Spa, United Kingdom Ascent Dental Care Full time

    **Dental Sales Coordinator Required - Leamington Spa** **Exciting Opportunity: Become the Patient Journey Ambassador at our Cutting-Edge Dental Practice!** Are you a natural-born communicator with a passion for creating exceptional patient experiences? If so, we have the perfect role for you as a Dental Sales Coordinator at our innovative dental practice!...


  • Leamington Spa, Warwickshire, United Kingdom Refuge Full time

    This is an opportunity to work with Refuge as a Domestic Violence Advocate, supporting women and children impacted by domestic violence.The role involves working closely with victims of domestic abuse from crisis point, providing high-quality support and advocacy to survivors at high risk and their children.The post holder will empower survivors by providing...


  • Leamington Spa, Warwickshire, United Kingdom Care New England Health System Full time

    The Providence Center is seeking a Medical Office Assistant - Bilingual Support to join our team. As a key member of our medical office team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key Responsibilities: Greet visitors and schedule appointments Respond to telephone calls and take...


  • Leamington Spa, Warwickshire, United Kingdom Care New England Health System Full time

    Care New England Health System Nursing Assistant RoleJob Summary: We are seeking a skilled Nursing Assistant to join our team at Kent Hospital.Responsibilities:Provide high-quality patient care and support, including assistance with personal hygiene, routine activities, and vital sign monitoring.Create and maintain accurate patient charts, transcribe...


  • Leamington Spa, United Kingdom Warwickshire Police Full time

    **Traffic Case Progression Officer** **Leamington Spa** **Fixed Term Contract (18 months)** **Full Time** - **£27,789.00 - £29,874.00**_ **Those currently eligible on the redeployment register will be given prior consideration.** The main purpose of the role is to support officers to ensure prosecution files meet quality and timeliness guidelines as...


  • Leamington Spa, Warwickshire, United Kingdom Care New England Health System Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Care New England Health System. This role will be responsible for providing administrative support to our medical staff, ensuring seamless patient flow and excellent customer service.Key ResponsibilitiesGreet patients, families, and visitors in a...


  • Leamington Spa, Warwickshire, United Kingdom Care New England Health System Full time

    Executive Chief of Geriatrics and Palliative CareJob Overview: Due to growth and expansion of services, we are seeking an Executive Chief of Geriatrics to advance patient care excellence through innovation and quality.Key Responsibilities:Provide strategic direction and oversight in clinical areas to build and expand programs, establish guidelines and...

  • Care Specialist

    1 week ago


    Leamington Spa, Warwickshire, United Kingdom The Care Bureau Limited Full time

    **Job Title:** Care SpecialistAbout The Role:We are seeking a highly motivated and compassionate Care Specialist to join our team in Leamington Spa and Warwick. As a key member of our care team, you will be responsible for delivering high-quality support to individuals in their own homes, promoting independence, dignity, and well-being.Key...

  • Custody Officer

    3 weeks ago


    Leamington Spa, Warwickshire, United Kingdom Mitie Full time

    Delivering Exceptional Care in Custody SuitesWe are seeking a dedicated Custody Officer to join our team at Mitie. In this rewarding role, you will work closely with Police Officers to provide high-quality care and support to detainees in our custody suites.Key Responsibilities:Support detainees with their physical, mental, and emotional needsEscort...