Customer Care Coordinator
2 months ago
• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.
• Assist Site Teams with site completion preparations, including snagging reports and quality control sign-offs.
• Register appliance guarantees and update utility providers with accurate meter readings.
• Contribute new ideas to improve processes.
Requirements:
• Excellent customer service skills, both on the phone and face-to-face.
• Natural problem-solving ability with strong organisational skills.
• Ability to adapt to change in a positive way.
• Experience building strong relationships with people from diverse backgrounds.
• Computer literacy with experience in Microsoft Office Suite
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