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Room Service Supervisor

2 months ago

Chipping Norton, United Kingdom Soho House & Co Full time
Room Service Supervisor - Soho Farmhouse

Room Service Supervisor - 17 per hour + surplus Tronc What's in it for you?
  • Weekly Pay Team meal whilst on shift prepared by our chefs 20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho Farmhouse

Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.

The Role

At Soho House the Room Service Supervisor is responsible for ensuring the consistency, quality and efficiency of all food and beverage service plus amenities for the guest and rooms.

Main Duties

  • The Room Service Supervisor works closely with the leadership team to design effective menu and amenity options while ensuring excellent product quality.
  • The ability to be visible in the operation, provide recognition and promote good public relations.
  • You will work closely with the Head of OPS, F&B, Director and Farmhouse Coordinator to ensure that all duties are completed properly. Supervise and co-ordinate activities of the room service team to ensure prompt and efficient service delivery Train, mentor and motivate team members to provide exceptional customer service and maintain high standards of cleanliness and hygiene Maintain stock control and ensure proper stock levels of supplies and equipment Monitor and evaluate the performance of staff, providing feedback actions when necessary Collaborate with other departments to ensure seamless coordination between room service and other hotel operations Handle guest enquiries, requests and complaints in a professional and timely manner. Ensure employee compliance with company standards and policies and external regulations
What we are looking for
  • Up to 1-2 years' experience in a busy hospitality venue within a management capacity Excellent interpersonal skills and ability to build relationships (internal and external) Strong attention to details Excellent customer service Fluent in English Organised and reliable Ability to work and maximize relationships within a diverse team Computer literacy within Opera, Micros and Open Table are advantageous

Expected working hours for a Room Service Supervisor:

  • Varying shift times across the seven days, to include working evenings, weekends, opens & closes Average hours 32-45 hours per week
Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)