VP/SVP Client Services

3 weeks ago

london, United Kingdom BioTalent Full time

Vice President / Senior Vice President, Client Services Location: UK (Hybrid with flexible London office access) Working Schedule: Full-time – Hybrid Start Date: January/February 2026 Salary: Competitive, with a discretionary annual bonus A global, fast-growing medical communications agency is seeking an experienced and people-focused Vice President / Senior Vice President, Client Services to join its UK leadership team. This is a high-impact leadership position for someone who can combine commercial acumen, operational oversight, and strong scientific awareness. The successful candidate will play a central role in shaping agency strategy, leading large global accounts, and mentoring cross-functional teams across the UK and US. The company is recognised for its outstanding culture, growth, and client partnerships, offering a genuinely collaborative environment and opportunities to influence the wider business as part of its global leadership group. The Role The VP/SVP, Client Services will be a trusted strategic partner to clients, responsible for leading large-scale medical communications programmes across medical affairs, commercial, and publications. This position combines client leadership, business development, financial oversight, and team management. You will: • Lead multiple high-value global accounts across diverse therapy areas and lifecycle stages • Drive client strategy, account planning, and delivery excellence across scientific and creative outputs • Provide operational leadership across resourcing, recruitment, and forecasting • Develop and maintain strong client partnerships, anticipating challenges and identifying opportunities • Partner with senior scientific leads to ensure strategic alignment and content quality • Manage financial performance across accounts, budgets, and forecasting • Support and mentor team members, fostering a positive, solutions-driven culture • Actively contribute to new business efforts, proposals, and pitches About You We’re looking for a confident, collaborative senior leader who can bring a blend of hands-on client expertise, commercial vision, and leadership maturity. You’ll have: • Extensive experience in medical communications or healthcare agency leadership • Proven ability to manage complex, multi-therapy accounts across global markets • A strong track record of client relationship management and organic growth • Solid financial management experience, including forecasting and budgeting • The ability to lead and mentor teams across multiple locations (UK/US) • Experience collaborating with cross-functional groups (Scientific, Creative, Digital, Strategy) • A calm, pragmatic leadership style with strong communication and problem-solving skills • A life sciences or related degree (advanced scientific qualifications a plus) What’s on Offer • Competitive salary with an annual discretionary bonus • Leadership visibility and real opportunity to shape company direction • A collaborative, inclusive culture with global exposure • Career progression within a growing, high-performing organisation • Flexibility to work remotely with regular access to a London base

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