Branch Supervisor

6 days ago

Dartford, United Kingdom Hertz Europe Full time
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
CONTROL & AUDIT
- Adhering to company SOP's for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
FINANCIAL ACUMEN
- Understands and contributes to the location P&L, in line with team management, to maximize profitability.
TEAM MANAGEMENT
- Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
FLEET & RESOURCE PLANNING
- Actively plans fleet volumes and labor resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz's proven customer service tools and methods.
Your benefits: Fuelling your journey
- Monthly incentive scheme
- 33 days holidays (this includes Bank Holidays)
- Career development opportunities across Hertz UK and Europe
- Further education support so you can obtain a degree or Masters in many courses
- Staff discount at locations across Europe

Qualifications:

Previous customer service and sales experience essential
* Operational experience in a similar environment desirable
* Previous supervisory experience desirable
* Demonstrates a customer service focus within the organization.
* Creates an atmosphere that inspires others to achieve at a higher level.
* Helps others navigate planned and unplanned change.
* Enlists the talent of others in order to meet objectives.
* Understands how the organization generates revenue; owns every dollar.
* Seeks and incorporates feedback from other departments into daily work/department.
* Tries out new and untested approaches
* Actively seeks out new learning opportunities.
* Readily readjusts priorities to respond to pressing and changing customer demands.
* Helps team/organization reduce obstacles and uncertainty.
* Focuses on productivity; works to eliminate waste.
* Continually questions the status quo.
* Owns every dollar.
* Acts with integrity at all times.
* Provides a positive example; 'walks the talk'.
* Sincere and straightforward.

  • Branch Supervisor

    4 weeks ago

    Dartford, United Kingdom Source Appointments Ltd Full time

    Our client is a national business who are one of the largest in their field. Are you ambitious? Bright and looking for a challenge in a busy and professional environment? Our client is looking for a Branch Supervisor for their Dartford Branch to work closely with the Branch Manager, the role is permanent. It is essential you have previous experience working...

  • Branch Supervisor

    2 months ago

    Dartford, United Kingdom Premier Work Support Full time

    Premier work support are pleased to be working with a leading company in Dartford to recruit a permanent **Branch Supervisor.** Working closely with the Branch Manager and the team, you will have excellent communication skills with the ability to quickly build strong working relationships having the ability and desire to help lead, motivate and ensure all...

  • Branch Supervisor

    2 months ago

    Dartford, United Kingdom Premier Work Support Full time

    Premier work support are pleased to be working with a leading company in Dartford to recruit a permanent **Branch Supervisor.** Working closely with the Branch Manager and the team, you will have excellent communication skills with the ability to quickly build strong working relationships having the ability and desire to help lead, motivate and ensure all...

  • Branch Supervisor

    1 week ago

    Dartford, Kent, United Kingdom Premier Work Support Full time

    Premier work support are pleased to be working with a leading company in Dartford to recruit a permanent Branch Supervisor.Working closely with the Branch Manager and the team, you will have excellent communication skills with the ability to quickly build strong working relationships having the ability and desire to help lead, motivate and ensure all staff...

  • Branch Supervisor

    2 weeks ago

    Dartford, United Kingdom Hiredonline Full time

    **Branch Supervisor based in Dartford** to work in our friendly, hardworking and established team. Our employees are key to our business and our values reflect this on a daily basis which enables us move our already successful, well-established business forward. **We offer**: - Attractive competitive salary - Up to 33 days holiday including Bank Holidays...

  • Branch Supervisor

    3 weeks ago

    Dartford, United Kingdom Hertz Europe Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Branch Supervisor

    2 weeks ago

    Dartford, United Kingdom Hertz Europe Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Branch Supervisor

    4 weeks ago

    Dartford, United Kingdom Hertz Europe Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Branch Supervisor

    4 weeks ago

    Dartford, United Kingdom Hertz Europe Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Branch Supervisor

    4 weeks ago

    Dartford, United Kingdom Hertz Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Branch Supervisor

    4 weeks ago

    Dartford, United Kingdom Hertz Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Supervisor / Branch Manager

    2 weeks ago

    Dartford, United Kingdom Hertz Europe Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Supervisor / Branch Manager

    1 week ago

    Dartford, Kent, United Kingdom Hertz Europe Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Supervisor / Branch Manager

    1 week ago

    Dartford, Kent, United Kingdom Hertz Europe Full time

    Supervisor Position at The Hertz CorporationAs a Supervisor, you will lead and inspire the frontline team to deliver top-notch customer service and strategically plan for business growth. Your responsibilities include optimizing fleet utilization and workforce management based on demand.The Hertz Corporation is a global industry leader, managing well-known...

  • Branch Supervisor

    3 weeks ago

    Dartford, Kent, United Kingdom Hertz Europe Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Branch Supervisor

    2 weeks ago

    Dartford, Kent, United Kingdom Hertz Europe Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Branch Supervisor

    2 weeks ago

    Dartford, Kent, United Kingdom Hertz Europe Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Field Care Supervisor

    3 weeks ago

    Dartford, United Kingdom Sodexo Full time

    Job Introduction Field Care Supervisor Part-time - 3 days per week Up to £22,000pa - pro-rata (0.60fte) DARTFORD **Life at Prestige**: People are at the very heart of Prestige, and we want to make life better for them. As a **Field Care Supervisor**, you’ll grow and develop in an exciting business that puts people at the centre of everything we...

  • Supervisor / Branch Manager

    3 weeks ago

    Dartford, Kent, United Kingdom Hertz Europe Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...

  • Supervisor / Branch Manager

    2 weeks ago

    Dartford, Kent, United Kingdom Hertz Europe Full time

    As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low...