Product Specialist
3 weeks ago
Location: Surrey (Field-based)
Role Overview:
We are seeking a proactive and dedicated Product Specialist to represent our company in the Surrey region. As the primary point of contact for clients, you will ensure they receive high-quality products and value for money while providing exceptional customer service. This role involves conducting seating assessments, product demonstrations, and training sessions with a focus on client care and maintaining professional standards.
Key Responsibilities:
* Conduct seating assessments in homes, care homes, and hospitals across Surrey, specializing in assessment chairs, bariatric chairs, and beds.
* Assist with chair and bed deliveries, including supporting colleagues with upstairs installations when necessary.
* Lead product demonstrations and training sessions for healthcare professionals, including prescribers.
* Manage your diary to ensure all parts and equipment are available for scheduled jobs.
* Build and maintain excellent relationships with clients, ensuring outstanding customer service.
* Collaborate with the sales team to drive new business opportunities and support product development.
* Regularly attend video conferences and in-person meetings at the head office.
* Ensure all demonstration equipment is well-maintained and in line with quality and regulatory standards.
General Expectations:
* Continue to develop your skills and adapt to the changing demands of the role.
* Represent the company’s values of insight, determination, and integrity, promoting a positive image to clients.
* Actively participate in training and development, including health and safety protocols.
Requirements:
* A-level qualification or equivalent (desirable).
* Experience in sales, working independently, and familiarity with relevant products.
* Excellent communication skills, both verbal and written, with fluency in English.
* Good ICT skills.
* Empathy and a customer-focused approach, with a strong commitment to delivering top-tier service.
* A full, clean UK driving licence and willingness to travel, with the possibility of occasional overnight stays.
* Ideally located in Surrey for maximum travel efficiency.
Benefits:
* Competitive salary.
* 25 days annual leave plus public holidays
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