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Senior Facilities Assistant

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Cheltenham, United Kingdom Focus Resourcing Full time
This is an exciting new role working for a prestige builder of high-end retirement homes. Your role is to be the key interface between the apartment owners and our client.
Location: Central Cheltenham, with no parking available.
Benefits:
10% Annual bonus (business and personal performance based)
25 days annual leave + additional 1 day per annum after 2 years' service (up to 30 days)
Option to buy up to 3 days holiday each year
Healthshield cash plan
Contributory pension scheme (after probationary period 3% employer contribution based on 2% employee contribution)
Employee Participation Plan (EPP) - Like a share scheme available after probationary period, pays out if business is floated/sold (full details available upon joining) As the Senior Facilities / Customer Service Assistant, you will be responsible for:
You will be sat in the office and do hourly checks of the property
Be first point of contact for residents, if there are any property issues or they need any assistance such as contacting a local contractor etc.
Providing a proactive customer focused service identifying and providing owners with information on the local area including key services, events and places of interest
Ensuring the maintenance within the development is of a high standard, undertaking day to day tasks personally and arranging and coordinating other maintenance through relevant high-quality local contractors
Maintaining the events and visitor's suite diaries
Representing the company in a friendly, helpful, professional and approachable way
Taking the lead on managing Health and Safety at the developmentThe person:
Experience in reception/front of house/facilities or a customer facing role is essential.
Ability to work independently
Very friendly and clear communicator
Good general IT skills
Office or contract management experience is desirable
Emotionally intelligent and ability to put themselves 'in the customer's shoes'
Knowledge and a responsible attitude to Health and Safety
Product and environment focused for all maintenance activity affecting customers and staff
Proactive and forward thinking