Customer Service Team Lead

4 weeks ago

Wakefield, United Kingdom Elevation Recruitment Group Full time
Customer Service Team LeadernWakefieldnUp to £32,000 per annumnWell established, large organisation

Elevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it’s innovative products and exceptional service. We are looking for a motivated and experienced Customer Service Team Leader to join the Customer Service team.

Job Description:

Understand the full range of products in detail to a high levelnAssist with order processing, deal with amendments and any issues in terms of delays, faults etc.nHands on approach – deal with invoicing, PODs and delivery bookingnLead, mentor, and develop a team of Customer Service AdministratorsnHandle escalated customer inquiries and complaints, ensuring timely and effective resolution.nMonitor and evaluate team performance, providing regular feedback and conducting performance reviews.nProvide training and development opportunities for team members to enhance their skills and knowledge.nUse of ERP system

Qualifications:

Proven experience in a customer service leadership role in a busy environment.nStrong problem-solving abilities with a customer-focused approach.nExceptional organisational and time management skills, with the ability to handle multiple tasks simultaneously.nProficiency in Microsoft Office and experience using an ERP system

Benefits:

Competitive salary up to £32,000 per annum.nOpportunities for professional growth and development.nA supportive and collaborative work environment.nCompany benefits package.

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