Customer Sales Support Supervisor

3 weeks ago


Coalville, United Kingdom JT Recruit Full time
Are you passionate about delivering excellent customer service?
Do you consistently pay meticulous attention to detail?
Do you relish the challenge of being a key part of a growing business?
If so, a role as a customer service and sales support supervisor may be your perfect opportunity for you
As a successful, fast-growing business my client takes customer service seriously and they are keen to grow the department to ensure they continually improve their efforts to better serve their customers.
They are seeking a conscientious, considerate customer service advisor to join their growing sales support team.
The role requires a candidate who is passionate about delivering a high level of service, while consistently applying a customer-centric and positive mindset.
A group of customer-centric problem-solvers, they are a family-run business that specialise in developing a portfolio of composite decking, cladding and fencing products to both B2B and B2C markets. They are investing heavily to ensure they stay at the forefront of their industry and they are seeking motivated salespeople to help us achieve this goal.
Roles & Responsibilities
* Deal with customers directly to resolve issues in an efficient and timely manner, delivering a first-class customer service experience.
* Co-ordinate and deliver updates between their sales team, logistics department and their customers ensuring clear communication both internally and externally.
* Be the main point of contact for after sales queries and customer complaints.
* Execute customer resolutions and complaint handling procedures.
* Prepare and deliver customer service reports to wider management.
* Assist the wider sales team in dealing with end-to-end B2B and B2C sales enquiries.
* Liaise with both the sales team and logistics department to ensure order status updates are provided.
* Ensure customers and team members alike are informed on company-related updates, including delivery lead times and product updates.
* Monitor calls between the sales team and customers.
* Monitor product, service, and delivery issues, and report these to the wider management team for review.
* Maintain and continually build a high standard of product knowledge at all times.
* General adhoc daily duties/tasks.
Skills
* Must have experience in the field of customer service at a supervisor level.
* Strong communicator who has the ability to build lasting relationships and resolve complaints in an efficient manner.
* Ability to adopt a consistently positive, go-do attitude.
* An ability to approach customer complaints and issues with a high degree of empathy.
* High integrity with a driven and energetic attitude and desire to progress.
* Excellent problem-solving skills.
* Initiating and leading tasks and processes, taking responsibility and being accountable, where relevant.
Preferred, But Not Essential Skills & Experience
* Experience working for a building materials business.
* To effectively solve problems, a degree of technical knowledge around building materials would be preferred.
* Experience using a sales CRM and Sage accounting software
  • Surfacing Supervisor

    1 month ago


    Coalville, United Kingdom Aggregate Industries Full time

    **About Aggregate Industries UK** We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. We are recognised as one of the safest, most customer-focused companies in this space and we are looking for you to be part of our movement to grow, innovate and develop together to...

  • Trainee Sales

    10 hours ago


    Coalville, United Kingdom Creative Fabrication Ltd Full time

    **Overview**: We are seeking a highly organised individual with excellent phone skills to join our team. As a Sales and Customer Service Assistant, you will play a crucial role in supporting the day-to-day operations of our office. This is a full-time position offering competitive pay and benefits. **Duties**: - Answer phone calls, take messages, and...


  • Coalville, United Kingdom Midland Lift Services LTD Full time

    Midland Lift Services is currently recruiting a Customer Service Administrator at our Head Office based in Whitwick, Leicestershire to join our growing business. Midland Lift Services Ltd are a family business founded in 2000. We install, repair and maintain all types of passenger, goods, and platform lifts throughout the Midlands. We have based our company...


  • Coalville, United Kingdom Midland Lift Services LTD Full time

    Midland Lift Services is currently recruiting a Customer Service Administrator at our Head Office based in Whitwick, Leicestershire to join our growing business. Midland Lift Services Ltd are a family business founded in 2000. We install, repair and maintain all types of passenger, goods, and platform lifts throughout the Midlands. We have based our company...

  • Supervisor

    9 hours ago


    Coalville, United Kingdom Wates Full time

    We have an opportunity for a Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of one of our East Midlands offices on our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include:Ensure high quality service is provided with the management of the work...

  • Warehouse Supervisor

    1 month ago


    Coalville, United Kingdom Page Personnel Full time

    Great opportunity to work for a rapidly, expanding organisation - Monday - Friday 3pm - 11pm shifts **About Our Client**: Page Personnel Logistics have partnered up with a rapidly growing FMCG distribution contract in their search for a Warehouse Supervisor. This role will play a critical part in this organisations expansion plans in helping to successfully...

  • Warehouse Supervisor

    1 month ago


    Coalville, United Kingdom MTS Logistics Full time

    MTS Logistics Ltd are a family-led Logistic and Warehousing company. With 150,000 Sq Ft of warehouse at our immediate disposal, we serve as a national or regional hub for multi-national organisations and provide an ideal overflow for local businesses. **Main Responsibilities include**: - Operating a FLT (Counterbalance) to support smooth operation within...

  • Warehouse Supervisor

    4 weeks ago


    Coalville, United Kingdom MTS Logistics Full time

    MTS Logistics Ltd are a family-led Logistic and Warehousing company. With 150,000 Sq Ft of warehouse at our immediate disposal, we serve as a national or regional hub for multi-national organisations and provide an ideal overflow for local businesses. **Main Responsibilities include**: - Operating a FLT (Counterbalance) to support smooth operation within...

  • Sales Advisor

    4 weeks ago


    Coalville, United Kingdom Antalis Full time

    Join our dynamic Packaging Team at Interlink! We're seeking a proactive Sales Advisor to drive customer engagement and sales growth.In this important role, you'll forge lasting B2B relationships by leveraging our CRM to glean insights that enhance every customer interaction. Your mission? Develop sales through inbound and outbound channels, ensuring...

  • Transport Supervisor

    4 weeks ago


    Coalville, United Kingdom Menzies Distribution Full time

    Transport Supervisor - 4 On/4 Off Days Menzies Distribution are currently looking for 2 experienced Transport Supervisor to join our busy team based in Coalville. You will be responsible for ensuring that all work is distributed whilst complying with Transport Legislation, Health & Safety and customer service requirements. What You Really Want To Know: -...

  • Transport Supervisor

    4 weeks ago


    Coalville, United Kingdom Menzies Distribution Full time

    Transport Supervisor - 4 On/4 Off Nights Menzies Distribution are currently looking for an experienced Transport Supervisor to join our busy team based in Coalville. You will be responsible for ensuring that all work is distributed whilst complying with Transport Legislation, Health & Safety and customer service requirements. What You Really Want To...

  • County Supervisor

    1 month ago


    Coalville, United Kingdom Citizens Advice Full time

    **Position**: County Supervisor **Location**: Coalville, Hinckley, Leicestershire **Closing date**: 02 July 2023 **Role details**: Job title: County Supervisor Location: Coalville, Hinckley, Leicestershire **Salary**: Scale 12 - 17 starting at £26,421 per annum with a 6% employer pension contribution Salary pro rata: No Hours per week: 37 per week...


  • Coalville, Leicestershire, United Kingdom Aggregate Industries UK Limited Full time

    About Aggregate Industries UK We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. We are recognised as one of the safest, most customer-focused companies in this space and we are looking for you to be part of our movement to grow, innovate and develop together to...


  • Coalville, Leicestershire, United Kingdom Aggregate Industries UK Limited Full time

    About Aggregate Industries UK We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. We are recognised as one of the safest, most customer-focused companies in this space and we are looking for you to be part of our movement to grow, innovate and develop together to...

  • Area Sales Manager

    1 month ago


    Coalville, United Kingdom ACS Performance Full time

    Due to continued growth, our client is looking to employ a personable and motivated **Area Sales Manager (Midlands/North).** A field-based sales role with responsibility for identifying and increasing sales and hire opportunities within a designated territory; in addition to: - Responsible for the combined target for the Midlands and the North. - Identify...


  • Coalville, United Kingdom Yo-Yo DESK Full time

    _**NO AGENCIES **_ **SALES EXECUTIVE** OUTBOUND TELESALES / AFTERSALES / TARGETED REMARKETING & CUSTOMER SERVICE **SUMMARY** **Yo-Yo DESK® **is the UK's no.1 online brand for active office furniture. Our company has grown rapidly with the surge in awareness of the health benefits of active furniture coupled with the shift towards **Hybrid Working....


  • Coalville, United Kingdom Aggregate Industries Full time

    **About Aggregate Industries UK** We are at the heart of construction, focused on building progress and transforming the industry to deliver a more sustainable future for all. Committed to playing a significant role in enabling the UK to transition to net zero, we are driving decarbonization across the construction materials sector. We are recognized as...


  • Coalville, Leicestershire, United Kingdom Aggregate Industries UK Limited Full time

    We are at the heart of construction, committed to building progress and transforming the industry to deliver a more sustainable future for all. As a Surfacing Solutions Supervisor at Aggregate Industries, you'll lead the charge in delivering top-quality surfacing solutions while upholding stringent safety standards and adhering to company protocols. This...

  • County Supervisor

    1 month ago


    Coalville, United Kingdom Citizens Advice LeicesterShire Full time

    **County Supervisor** **Salary**:Scale 12 - 17 starting at £26,421 per annum with a 6% employer pension contribution **Hours**: 37 per week Monday to Friday between 9am and 5pm **Base location**:Branch based mainly working at Coalville and Hinckley with occasional home working and travel to other County branches. Main base TBC **Employment...

  • Production Operative

    1 month ago


    Coalville, United Kingdom Barratt Developments Plc Full time

    **What you'll be doing?**: Our Bedroom Furnishings division, BD Living provide furnishing solutions that will fit in with our customers’ homes perfectly. This team supply’s and fits storage and bedroom furniture, from cutting edge styles to contemporary classics. Not just supporting our Customers, BD living also support our Sales & Marketing teams with a...