Customer Support Administrator
1 month ago
Midland Lift Services is currently recruiting a Customer Service Administrator at our Head Office based in Whitwick, Leicestershire to join our growing business.
Midland Lift Services Ltd are a family business founded in 2000. We install, repair and maintain all types of passenger, goods, and platform lifts throughout the Midlands. We have based our company on the principles of integrity, reliability and a passion for delivering outstanding service for each and every customer. This is why we are continually growing.
Duties will include;
- First point of contact for customers
- Scheduling service and repair visits with customers.
- Allocating reactive callouts
- Providing administrative support to all departments where required.
- Ensuring job reports are sent out efficiently.
- Any other duties as required
- Excellent IT skills
- Excellent communication and organisational skills
- Customer support experience
- Attention to detail and effective time management
- Professional and confident telephone manner
- Ability to problem solve
Working hours 09:00 to 17:00 Monday to Friday inclusive, 37.5 hours a week, 25 days holiday plus Bank Holiday.
Hours may differ during the training period.
**Salary**: From £24,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
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