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Assistant Manager- Project and Programs Manager

3 months ago

Newbury, United Kingdom Tata Communications Transformation Services (TCTS) Full time

Job Position

Assistant Manager – Project and Programs


Job Overview

  • Customer Engagement

Point of contact for stakeholders across professional service opportunities

Responsible for understanding customer requirements

Responsible for monthly governance with stakeholders with whom we have contracts


  • Vendor Management

Coordinate with vendors for suitable profiles and onboard them upon customer selection

Awareness around Compliance | IR35 regulation

Responsible for Team discipline and any actions that may be required

Background verification | BPSS, SC

Responsible for vendor governance


  • Operational

Responsible for SLA agreed in contracts

Responsible for approved contractor’s timesheet

Telecom knowledge is added advantage


  • Farming

Leverage existing stakeholder relationship and bringing new projects / contracts

Responsible for meeting Gross Margin targets


Qualification

Minimum 8 – 10 years’ experience in managing projects / program within UK


Key Roles and Responsibilities

. Operational point of contact for multiple customers

. Regular internal / external meetings with stakeholders to review performance

. Commercial reporting of both cost and revenue across projects

. Ensuring that figures presented monthly are both accurate and audible

. Manage all onshore P&L reports and analysis trends to improve Gross Margin

. Vendor management ensures that issues are resolved quickly and without becoming major incidents

. Identifying opportunities to gain long term contracts and where possible new assignments

. Planned implementation of new organizational policies.

. Establish Continual Service / Process Improvements and track performance

. Negotiated agreements with diverse parties to support margin improvement

. Maintained organizational compliance with applicable legislation and regulations

. Drove company mission and values, representing organization at meetings and industry events

. Ensure compliance with customer vetting process for both BPSS / SC roles

. To conduct & review project plan (scope, deliverables, time frame, and cost) and ensuring acceptance at all levels to proceed with execution.

. To evaluate alternative approaches, to ensure product/service delivery that will meet stakeholder requirements and expectations.

. To identify, mitigate & manage risks.

. To acquire, organize, and manage the people resources within the project team. Ensure the right number of people with the right skills are engaged in performing project tasks.

. To manage project WBS and schedule

. To proactively identify risk and mitigation plan to overcome risk that impact a successful programme completion.

. To monitor project progress in the context of Supplier, Customer, market, and industry environments.

. To understand customer needs and requirements and respond with foresight, thoroughness, and dedication. provide best-in-class services/products that meet requirements.