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Hotel Night Manager

4 months ago

Oakley Green, United Kingdom LEGOLAND Windsor Full time
Hotel Night Manager
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: 7pm – 7am on a 4-on, 4-off shift pattern
Salary: £29,500 per annum
The role of Hotel Night Manager is hugely exciting, as you’ll have the opportunity to be part of the opening team for our BRAND-NEW overnight accommodations: The LEGOLAND® Woodland Village
You will be a hands-on and very visible manager, leading your team to deliver the highest possible level of guest satisfaction. The Hotel Night Manager will take ownership of the running of our overnight accommodations, always making sure our guests and your colleagues receive the best possible service, including the beautiful (and clean) presentation of all guest and staff areas.
As our guests are enjoying their rooms after a fun filled day on the resort, you will be leading your team in the overnight operations, from fire checks to coaching your team, cleanliness spot checks to responding to in-person escalated feedback, your night shifts will be varied and exciting
Not only will you have the chance to work in our new overnight accommodations, you will also work across our existing, Brick-tastic, hotels, making meaningful connections with your colleagues and our guests.
Please note, internally this role is known as Hotel Operations Duty Manager – Night Operations
Qualifications & Experience
* Previous experience of working in a hotel is essential
* Ideally, you’ll have previously worked night shifts within a hotel setting, preferably in a guest facing role
* You must have the relevant travel arrangements to work night shifts, and be comfortable with unsociable hours / night work
* You’ll be proactive, have a keen eye for detail and be passionate about delivering exceptional guest interactions
* As a natural problem solver, you will promptly and professionally approach and resolve any guest, contractor, staff, system or safety issues that you identify
Benefits
* 40% discount off LEGO sets and products on the online LEGO Store
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
* 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
* Enjoy the Ride Merlin Passes for yourself and up to 5 loved ones
* Staff discount codes for Merlin Annual Passes to gift to loved ones
* Employee assistance programme
* Access to Perks at Work which 30,000+ national & local employee discounts
* Private pension scheme
* Life assurance scheme
* Free staff parking
* Ongoing training & development
About the LEGOLAND® Windsor Resort
We are looking for a Hotel Night Manager to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact the recruitment team directly