Hospitality & Events Manager - Hounslow

3 weeks ago

Hounslow, United Kingdom Levy Full time
Hospitality & Events Manager - Hounslow

Hospitality & Events Manager - Brentford FC
  • 34000 per annum
Who We Are:Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
    • Entertainment discounts - up to 55% off cinema tickets
    • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
    • Travel discounts - Discounts with holiday companies such as TUI and Expedia
    • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during first year back
  • Competitive and supportive family benefits
  • Day off for baby's first birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products
More about the role:
Overview:
This role is responsible for supporting with the catering operation across hospitality lounges on matchdays, and the planning and delivery of Conference and Events (C&E) business on non-matchdays. You will ensure that all aspects of the lounge and C&E operation are delivered in a quality, customer focused manor combining attention to detail and experience excellence whilst striving to exceed guest expectations. Knowledgeable with both food and beverage a must. Eager to share and absorb knowledge. This is a wonderful opportunity with the potential of being amazing. Do you dare yourself to be?
The specific remit of this role covers:
  • Work with the Head Of Hospitality to deliver & plan matchday's & C&E business on non-matchdays.
  • To facilitate day to day clients and operations, ensuring that we are meeting expectations.
  • Management of all allocated C&E events as required and rostered, ensuring operational P&L and paperwork is completed.
  • Management of a Hospitality lounge on a MD for all home games.
  • Oversee & deliver the set up of all MD hospitality lounges & C&E functions, overseeing a variable team of up to 10 across various roles.
  • Completion of all relevant system paperwork (To include RTS, POS Requirements, UBEYA)
  • Completion of C&E P&L - working closely with the planning team to ensure pre and post profit and loss accounts are completed for C&E business.
  • To inspire, strive and be an ambassador for the business to deliver exceptional service to our clients and guests.
  • To support and lead events team handling the development of our people to ensure we have the right people in the right roles
  • To drive innovation within our events product including mapping customer journey, market trends and competitor analysis and client walk through
  • Working alongside Head Of Operations & Head Of Hospitality in researching of food trends, to ensure menu offerings meet the needs of customers
  • Create SOP's for all event deliverables
  • Ensure allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly
  • Maintain key relationships and schedules with both internal and external clients
  • Fosters transparent and genuine relationships with co-workers and the wider Levy UK family
  • Planning and delivery of allocated suites for Matchday delivery
About you:At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Job Reference: com SUCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

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