Customer Success Manager

4 weeks ago

Bristol, United Kingdom Spec Recruitment Full time
Our niche Client has a fantastic opportunity to join their organisation as they embark on a brand new project. Suited to a strong communicator with an indepth technical understanding this is an excellent role for someone looking to make their mark with a forward thinking business.
Key Responsibilities
* Assist the consultants in growing and retaining a portfolio of customers, through identifying customers’ needs and opportunities to help.
* Onboarding new clients and setting up the platform based on their unique structure, challenges and goals.
* Support in the design and optimisation of the client journey and onboarding processes
* Monitoring key client metrics to spot churn risks or opportunities for expansion
* Maintain client success metrics and data
* Nurturing a strong working relationship with the Platform Partner, through proactive and effective communication.
* Building excellent relationships, becoming a trusted advisor and ensuring clients meet their goals by helping them to use platform features and by sharing best practice.
* Providing training to help empower clients to launch their own surveys and get maximum value from using our platform.
* Responding to client queries and taking ownership of any issues
* Build and deploy surveys, map data and optimise the user experience for both the surveys and results dashboards
* Completing administrative tasks on the partner platform such as employee data uploads, testing, updating contact details, pulling reports, setting up dashboard users, etc
* Ensuring the accurate and timely recording and administration of all work and opportunities, including contract renewals and invoicing.
Key Skills:
* Client/Customer focused: motivated to help clients/customers realise their goals and solving their problems.
* Highly organised: able to juggle multiple projects and work with short deadlines and manage time effectively
* Commercially minded: able to measure your progress through retaining and growing client accounts
* Strong attention to detail ensuring client projects run smoothly.
* Analytical and pro-active thinking, able to take ownership of tasks
* Professionalism and ethical behaviour
* Good with numbers: with the ability to understand and interpret data.
* Tech savvy: a fast learner and excited by platform development.
* Have a growth mindsight: able to offer ideas where processes can be improved and drive your own personal development.
Qualifications, skills & experience:
* Essential Qualification: Bachelors’ degree level
* Essential Qualification: A level or equivalent level of education (e.g Apprenticeship / BTEC) (astute with the ability to learn quickly and potential to grow beyond this role are key)
* Essential Qualifications: good Maths and English GCSE grades
* Essential Skills: Strong MS Office skills, including Excel, Word, PowerPoint and SharePoint skills including input and manipulation of data
* Essential experience: At least 3 year’s work experience in a client facing role.
This is a hybrid role, working in the office for 3 days per week. Please send your CV if you are interested

  • Customer Success Manager

    2 months ago

    Bristol, United Kingdom Proactive Solutions Group Ltd Full time

    Customer Success Manager Customer Success Manager. A Bristol based contact centre is looking for a permanent Client Account Manager / Customer Success Manager who will be hired on a temp to perm basis, 13 weeks temp to perm. The Client Account Manager / Customer Success Manager key responsibilities are: - Establish clear goals and milestones that you and...

  • Customer Success Manager

    3 weeks ago

    Bristol, United Kingdom Proactive Solutions Group Ltd Full time

    Customer Success Manager Customer Success Manager. A Bristol based contact centre is looking for a permanent Client Account Manager / Customer Success Manager who will be hired on a temp to perm basis, 13 weeks temp to perm. The Client Account Manager / Customer Success Manager key responsibilities are: - Establish clear goals and milestones that you and...

  • Customer Success Manager

    2 weeks ago

    Bristol, United Kingdom The People Network Full time

    Customer Success ManagerDo you have a passion for helping Defence organisations work smarter?Im working with a leading provider of secure collaboration software used by Defence, Government and Healthcare organisations. We're looking for an energetic Customer Success Manager / Account Manager to join our growing team.As the Customer Success Manager / Account...

  • Customer Success Manager

    2 weeks ago

    Bristol, United Kingdom The People Network Full time

    Customer Success Manager Do you have a passion for helping Defence organisations work smarter? Im working with a leading provider of secure collaboration software used by Defence, Government and Healthcare organisations. We're looking for an energetic Customer Success Manager / Account Manager to join our growing team. As the Customer Success Manager /...

  • Customer Success Manager

    3 weeks ago

    Bristol, United Kingdom The People Network Full time

    Customer Success Manager Do you have a passion for helping Defence organisations work smarter? Im working with a leading provider of secure collaboration software used by Defence, Government and Healthcare organisations. We're looking for an energetic Customer Success Manager / Account Manager to join our growing team. As the Customer Success...

  • Customer Success Manager

    2 weeks ago

    Bristol, United Kingdom The People Network Full time

    Customer Success Manager Do you have a passion for helping Defence organisations work smarter? Im working with a leading provider of secure collaboration software used by Defence, Government and Healthcare organisations. We're looking for an energetic Customer Success Manager / Account Manager to join our growing team. As the Customer Success Manager /...

  • Customer Success Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Enable Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers,...

  • Customer Success Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom SparkLayer B2B Full time

    We're SparkLayer and we're on a mission to make enabling B2B eCommerce simpler for merchants. Starting out in 2021, we've launched a successful Shopify app that has enabled hundreds of brands to grow their B2B operations. Our merchants base spans an interesting spectrum, from startups and small retailers, right through to well-known brand names all across...

  • Customer Success Manager

    4 weeks ago

    Bristol, United Kingdom enable Recruitment Full time

    Basic salary up to £30,000Annual BonusHybrid/Remote working in BristolWe have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are now looking for a new Customer Success Manager to join the rapidly growing team in Bristol. In this role...

  • Customer Success Manager

    1 month ago

    Bristol, United Kingdom enable Recruitment Full time

    Basic salary up to £30,000Annual BonusHybrid/Remote working in BristolWe have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are now looking for a new Customer Success Manager to join the rapidly growing team in Bristol. In this role...

  • Customer Success Manager

    1 month ago

    Bristol, United Kingdom enable Recruitment Full time

    Basic salary up to £30,000 Annual Bonus Hybrid/Remote working in BristolWe have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are now looking for a new Customer Success Manager to join the rapidly growing team in Bristol. In this role...

  • Customer Success Manager

    4 weeks ago

    Bristol, United Kingdom enable Recruitment Full time

    Basic salary up to £30,000 Annual Bonus Hybrid/Remote working in BristolWe have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are now looking for a new Customer Success Manager to join the rapidly growing team in Bristol. In this role...

  • Customer Success Manager

    4 weeks ago

    Bristol, United Kingdom enable Recruitment Full time

    Basic salary up to £30,000Annual BonusHybrid/Remote working in BristolWe have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are now looking for a new Customer Success Manager to join the rapidly growing team in Bristol. In this role...

  • Customer Success Manager

    1 month ago

    Bristol, United Kingdom enable Recruitment Full time

    Basic salary up to £30,000Annual BonusHybrid/Remote working in BristolWe have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are now looking for a new Customer Success Manager to join the rapidly growing team in Bristol. In this role...

  • Customer Success Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom enable Recruitment Full time £30,000

    Basic salary up to £30,000 Annual Bonus Hybrid/Remote working in BristolWe have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are now looking for a new Customer Success Manager to join the rapidly growing team in Bristol. In this role...

  • Customer Success Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom enable recruitment | B Corp™ Full time

    Basic salary up to £30,000Annual BonusHybrid/Remote working in BristolWe have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are now looking for a new Customer Success Manager to join the rapidly growing team in Bristol. In this role...

  • Customer Success Manager

    1 month ago

    Bristol, United Kingdom enable recruitment | B Corp™ Full time

    Basic salary up to £30,000Annual BonusHybrid/Remote working in BristolWe have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are now looking for a new Customer Success Manager to join the rapidly growing team in Bristol. In this role...

  • Customer Success Manager

    1 month ago

    Bristol, United Kingdom enable recruitment | B Corp™ Full time

    Basic salary up to £30,000Annual BonusHybrid/Remote working in BristolWe have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are now looking for a new Customer Success Manager to join the rapidly growing team in Bristol. In this role...

  • Customer Success Manager

    4 weeks ago

    Bristol, United Kingdom enable recruitment | B Corp™ Full time

    Basic salary up to £30,000Annual BonusHybrid/Remote working in BristolHave you got the right qualifications and skills for this job Find out below, and hit apply to be considered.We have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are...

  • Customer Success Manager

    1 month ago

    Bristol, United Kingdom enable recruitment | B Corp™ Full time €30,000

    Basic salary up to £30,000 Annual Bonus Hybrid/Remote working in Bristol We have partnered with an exciting tech company who focus on supporting the social housing/development industry to make homes safer, more sustainable and more efficient. They are now looking for a new Customer Success Manager to join the rapidly growing team in Bristol. In this role...