Customer Success Manager

2 weeks ago


Bristol, Bristol, United Kingdom SparkLayer B2B Full time
We're SparkLayer and we're on a mission to make enabling B2B eCommerce simpler for merchants.

Starting out in 2021, we've launched a successful Shopify app that has enabled hundreds of brands to grow their B2B operations.

Our merchants base spans an interesting spectrum, from startups and small retailers, right through to well-known brand names all across the world.

Our product has evolved quickly and continues to be received exceptionally well, with a powerful feature-set that is constantly innovating to help support our mission to make B2B eCommerce simpler.

The Customer Success Manager (CSM) is a crucial role in SparkLayer's growth, focussing on nurturing our relationships with existing customers, to drive adoption and expansion of the platform.

Proactively identify and generate expansion opportunities with our existing clients through various methods, including email, phone calls, as well as industry events, and networking
Enterprise Customer Management
Identify customers who are at risk, and devise strategies to keep them on our platform
Retain revenue for our Enterprise customer base through contract renewals
Collaborate with the Sales Director to develop strategic account plans to meet revenue targets
Leverage CRM systems to track activities and report on key metrics to the Sales Director

Share insights and feedback from clients with the internal teams to help shape product development and improve the overall customer experience.

Engage on key social media platforms to help raise awareness and the credibility of SparkLayer, advocate for our customers and how they're using SparkLayer, in such a way that SparkLayer continues to be a serious contender for other customers looking to grow their B2B operation

By maintaining awareness of the competitive market landscape, identify market trends, partnerships within our customer base, and opportunities that will help drive revenue growth and expand our customer base.

Coordinate and attend marketing events and outreach, track campaign performance, and evaluate sales success

Relationship building:
Effective collaboration with internal teams (such as marketing, product, and account management) to ensure client needs are met and SparkLayer's objectives are achieved
Inclusion in our company EMI scheme (with stock options)
~ Your choice of work setup (computer, accessories, desk setup)
~23 days holiday including all UK bank holidays and an extended Christmas break
~ Flexible time that works for you

Please note, we are looking for candidates based in the South West UK, and you will be expected to be in the office 3 days per week.



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