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Customer Experience Manager

3 months ago

Bristol, Bristol, United Kingdom Artis Recruitment Full time

With an established reputation for strong service delivery, our Client is looking to engage with a Customer Experience Manager to support and further improve the customer experience and engagement.

Customer Experience Manager responsibilities

  • Develop and design customer journeys which support their vision of being the market leader and ensures total customer service satisfaction.
  • Deliver successful customer journeys and experience improvements.
  • Continually review and improve processes ensuring the increase of customer satisfaction.
  • Engage across the group and be a business partner to areas of the business that provide advice and support, identifying potential customer impacting improvement initiatives and service improvements.
  • Support strategic initiatives, to deliver a stepchange in customer experience performance.
  • Work with senior leaders to agree, prioritise, plan, coordinate implementation and follow up on all process improvement activities with successful outcomes.
Essentially you will consider yourself

  • Passionate about developing customer experience and service improvements.
  • An expert in improving customer journeys through designing, owning and delivery customer journey initiatives.
  • To be a proven experience in leading customer journey change programmes.
  • To have a strong commercial outlook to ensure business focus.
  • An effective communicator, who can deliver change, and be able to demonstrate when you have delivered excellent performance results and embed a culture of continuous improvement.
  • Ability to act as a driver for change.

This is a very varied and exciting Customer Experience Manager role which will require review of existing procedures, implementation of change and solid leadership skills from the start.

You will support development/enhancement within a professional servicesenvironment.