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Customer Success Manager
3 weeks ago
Customer Success Manager
Customer Success Manager. A Bristol based contact centre is looking for a permanent Client Account Manager / Customer Success Manager who will be hired on a temp to perm basis, 13 weeks temp to perm.
The Client Account Manager / Customer Success Manager key responsibilities are:
- Establish clear goals and milestones that you and the customer will be working towards.
- Help customers receive value quickly by managing product implementation and onboarding.
- Drive additional value by encouraging deeper feature adoption.
- Contribute to revenue generation through renewals, upsells and expansions.
- Synthesise customer feedback and work with internal teams to respond to customer needs.
- Create "raving fans" and advocates among your customer base.
The Customer Success Manager / Client Account Manager is the following:
- An experienced client account manager from a contact centre environment.
- You are highly driven and self-starting.
- You have an awareness of commercial arrangements and are business savvy.
- You love to build deep trust-based relationships with customers.
- You can identify opportunities and create a win-win for customers and the company.
- You can deliver against a plan and can quickly identify and bring a plan back on course if the scope is creeping.
- You have a high degree of empathy, able to identify customer pain points quickly.
- You are always looking for ways to create value to both the customer and the business
The Customer Success Manager / Client Account Manager will start on £22-24ph depending on experience. This role can be office based in Bristol or a remote home working. The position is 8:30-17:30 Monday to Friday
Proactive People is an employment agency and employment business
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Bristol, United Kingdom Proactive Solutions Group Ltd Full timeCustomer Success Manager Customer Success Manager. A Bristol based contact centre is looking for a permanent Client Account Manager / Customer Success Manager who will be hired on a temp to perm basis, 13 weeks temp to perm. The Client Account Manager / Customer Success Manager key responsibilities are: - Establish clear goals and milestones that you and...
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