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Internal Account Manager

2 months ago

Stafford, United Kingdom Westgate Full time
Job Title: Internal Account Manager
Department: Sales
Location: Head Office (Stafford)
Position: Full Time
Hours: 41.5
​
Principle Purpose of Position:
This position encompasses all parts of the sales process, providing a central internal point of contact for both external account managers and Tier 1 construction customers, collaboratively contributing towards the team targets.
Responsibilities will include taking incoming enquiries via phone, email or website, preparing quotations, following up quotations, responding to customer queries, updating the CRM and conducting tasks on behalf of the two external account managers when they are out on visits.
Key Roles and Responsibilities:
* Take & qualify incoming leads over the telephone, email or website
* Carry out discovery calls with customers via Microsoft teams or Zoom
* Understand the needs of the customer & provide a fit for purpose solution
* Prepare quotations, send or present back to customers
* Create upsell & cross-sell opportunities with current customers
* Follow up opportunities & close orders
* Provide support to external Account Managers as required
* Ensure the accuracy of information used within the CRM system
* Handover accurate & detailed information to Operations for won opportunities
* Respond to customer requests and queries in a timely manner
* Overall ensure excellent customer service throughout the sales process
* Post project follow-up calls to ascertain new opportunities
Skills:
* Excellent communication and presentation skills, with ability to develop strong business relationships & build confidence
* Commercially aware with an appetite to maximise profitability on each sale
* Thorough understanding of the sales drivers, sales cycle & negotiating techniques
* Fast learner & a passion for sales
* Self-motivated with a results-driven approach & ability to close deals
* Practical mind & attention to detail to understand our products & deliver a realistic solution to the customers with confidence
* Proactive team player
* Excellent sales skills & a proven track record or working to & achieving KPIs
* Strong inter-personal skills & the ability to build rapport with customers and colleagues
* Intelligent questioning skills to find strategic customer information
* Excellent telephone manner & strategic sales skills
Experience & Qualifications:
* Previous sales experience is beneficial
Benefits:
* Friendly working environment with strong employee engagement, and automatic enrolment onto company bonus scheme (after probationary period completed).
* On-site free staff parking
* Automatic enrolment into our contribution workplace pension plan and Medical Insurance Scheme (dependent upon eligibility)
* Automatic enrolment into our BUPA Employee Assistance Programme
* Cycle to work scheme
* Discretionary Company Bonus System (subject to terms and conditions)
Please Note: Right to work in the UK is required.
About Us:
Westgate Global are market leaders in industrial/commercial partitions, hoarding and temporary buildings. Servicing the UK, Europe and beyond, we work with many large brands across a wide range of progressive sectors.
With over 45 years’ experience delivering solutions from consultation to completion, we work together and use our combined expertise to provide the right solution to our customers’ problems. We are diligent and dedicated to product quality, performance and service excellence, with a sustained focus on enhancing customer and employee satisfaction. We are also Great Place to Work® Certified 2024.
Recruitment Agencies:
At Westgate Global, we take a very-hands on approach with our recruitment efforts to find the right person to join our team. As we organise our recruitment in-house, any emails/calls from recruiters regarding this role will not be acknowledged