Customer Sales Advisor

4 weeks ago

Rayne, United Kingdom WE Talent Full time
WE talent are proud to be supporting our client in Braintree who are seeking a full-time Customer Sales Advisor to join their team and elevate their customer engagement to new heights
If you are a Driven Sales Professional with a passion for exceeding targets and you thrive in a busy environment surrounded by dedicated professionals, then look no further This could be the ideal opportunity for you.
* Full-time Permanent
* To work on site in Braintree
* 8 hour shifts (to include some weekends)
Responsibilities:
* Engage with customers on inbound and outbound calls to understand their needs and provide expert product knowledge.
* Drive revenue by selling appropriately, ensuring customers receive the right items to minimise returns.
* Gain customers' trust by treating them with the respect and care you would like to receive.
* Meet and exceed sales targets, listening and questioning the customer to identify further opportunities to upsell items.
* Build rapport with customers, even in complex situations, and maintain the brand’s reputation.
* Liaise with third-party suppliers ensuring any issues are dealt with in a timely manner.
* Assisting with the wider team when required to enhance the overall service.
* Handle customer sales politely and courteously, ensuring compliance with call requirements on every interaction.
* Sourcing product information using the appropriate systems and website.
Requirements:
* Excellent communication and interpersonal skills.
* Proven ability to consistently meet and exceed sales targets.
* An interest to learn about the products to give you the ability to advise customers accurately.
* Empathy and understanding towards customer needs.
* Ability to handle challenging customer interactions with professionalism and tact.
* IT literate and comfortable using CRM systems and software
Desirable:
* Experience in a call centre / retail environment
* GCSE Maths and English or equivalent
Benefits:
* Great basic salary with commission
* Team awards and incentives
* Join a friendly and supportive team that values collaboration and mutual respect.
* Modern, bright offices.
* Ongoing training and development opportunities to help you grow your career.5-day working week that includes weekend work and may include bank holiday work
* 30-days annual leave (includes bank holidays) with extra days holiday for long-standing employees
* Employee assistance programme - 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
* Free on-site parking
* Free yearly flu jabs
* 25% colleague discount
WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request

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